Job Description

The Role

Purpose

We are seeking a skilled Infrastructure Engineer to join our dynamic team. The ideal candidate will play a crucial role in designing, implementing, and maintaining our IT infrastructure to ensure optimal performance and reliability. This position requires a strong understanding of various technologies and methodologies, with a focus on delivering high-quality solutions that align with our business objectives. There will be travel required to our various sites to provide support as needed so we do require candidates to have a full driving license.

Key Responsibilities/ Duties

Managing Azure/M365 Tenant, Intune enrolment (Mobile and PC). Logging and "owning" all IT related incidents and updating tickets as required. Acting as a point of contact to resolve day-to-day Hardware & Software applications issues, both remotely and in person. Maintaining the company infrastructure - LAN/WAN/VPN. Troubleshooting system and network problems, diagnosing, reporting, and solving issues. Replacing parts as required (Printers, PCs, Switches). Installing, configuring Windows OS 11 and above, Server OS. Mobile device support. Contribute towards the creation and ongoing maintenance of technical documentation. Participating in new projects, including upgrades across Jenkins Group. Travel to Jenkins locations as and when required.

The Person

Essential Criteria

Excellent working knowledge of M365/Azure/Intune Experience with MDM & Endpoint management. 2 years' recent and relevant IT support experience of 80+ users' environment. Track record of providing support of PC's, laptops, printers etc. Experience of providing support with MS Windows Server (AD, DNS, DHCP, GPO). Understanding of backup solutions both on prem and Cloud Experience of Lan/Wan/Firewall/VPN. Virtualisation knowledge - Hyper-V/VMWare - supporting and installing. Great communication skills Attention to detail. Full UK / EU driving licence.

Desirable Criteria

Microsoft or CompTIA accreditation or willingness to achieve certification. Configuring and supporting Anti-virus solutions Experience of Information security. Working knowledge of configuring and maintaining Linux servers. Demonstrable experience of working with templates and other configurable items to enable automation.

Competencies

Key competencies for the effective performance of this role are:

Problem Solving Analytical Thinking Communication Customer Service Orientation Teamwork and Collaboration Planning, prioritising and organising Flexibility/Adaptability Risk Management Diligence

In return, we offer

Salary of 28-32,000 (dependent on experience). Modern offices and free on-site parking with easy access to all major road networks. Membership of a contributory Group Pension Scheme and a separate Life Assurance Scheme. Professional development opportunities. An opportunity to be part of a leading and progressive group company at an exciting phase in our growth.

To Apply:

Please note that application should be made via submission of a current CV providing demonstrable evidence of how you meet the essential criteria. Closing date for application:

Monday 20th October at 12 noon

.

Please be aware, we are unable to offer sponsorship for this role, as we do not hold a UK Home Office sponsor license.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Life insurance On-site parking Work from home
Experience:

IT support: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Bootle L20 1HA