Job Description

Role outline or The Position

The Infrastructure Engineer's main focus will be to support the internal user base and they will be responsible for implementing, patching and maintaining robust infrastructure solutions that support our business operations.

About you

You will be responsible for fault diagnosis and resolution of the solution, reporting and tracking tickets, and keeping stakeholders updated during the process. You will ensure a highly available, resilient and maintainable system at all times. Queries raised by a ticketing system, calls, emails and other means must be managed through to resolution to ensure maximum customer satisfaction.

You enjoy supporting the operation of applications that actually make a difference and help people. You're a quality-driven engineer who values ethical and integrity-driven products.

You enjoy creating solutions and take responsibility for their successful delivery and maintenance throughout the lifetime of the developed product.

You will be comfortable in a fast-paced and flexible team, and keen to benefit from the opportunities to learn from those around you.

What you will gain from being a part of Epro

You'll know you're making a difference. You'll directly be contributing to the smooth running of the NHS. We're dedicated to improving patient outcomes, and every day you'll go home with the satisfaction that you improved someone's life thanks to your efforts.

Skills and experience

Hold a technical or scientific degree or ?post-graduate degree, preferably computer science or similar Have a logical approach to problem solving, with a can-do attitude, but also not be afraid to ask for help where necessary Be a self-starter with the ability to self-manage workload, targets and priorities Possess a high degree of personal initiative with the drive, resilience and ability to meet challenging goals Have the ability to communicate with all levels of the business and key customer contacts Have experience with or a desire to learn more about and support our business operations technologies such as: - Windows and Linux based Operating systems - Basic Azure administration - Hyper-V and Docker containers - Network management - Active Directory - LDAP, DNS, DHCP, SNMP, & IP Routing - NFS, SMB, ZFS - SMTP - OpenVPN - Continuous Deployment tools such as Octopus and TeamCity - Administration of other services such as Jira, XWiki, Nginx, IIS, GitHub Be able to automate routine tasks. Possess an ability to diagnose and resolve infrastructure issues (Windows, Linux, and networking) Elements of 1st through to 3rd line support -- first point of escalation for all infrastructure and application support issues Escalate technical issues where necessary Locate, view and analyse application error logs Locate, view and analyse Windows error logs Understanding of basic SQL server maintenance Resolve and close problems and issues in line with customer SLAs, including training and configuration issues, ensure that stakeholders are kept up to date at all times Deploy patches & software updates Be able to project a calm, positive attitude even when under pressure. Supporting compliance (Cyber Essentials, GDPR and ISO 27001 / 9001) Have a willingness to "run towards the fire" when issues arise and work tirelessly to resolve them.

Benefits

25 days holiday plus Bank Holidays Holiday Purchase Scheme Pension Personal Learning and Development budget Company team events and socials
No agencies

Job Type: Fixed term contract
Contract length: 6 months

Pay: 30,000.00-35,000.00 per year

Application question(s):

Current DBS certificate or willingness to go through DBS check
Language:

English (required)
Work Location: Remote