Job Description

We are recruiting atalented Infrastructure Engineer (Cloud) to join the core NHS Wales national ICT team at Digital Health and Care Wales (DHCW). This role will implement, provide ongoing support, and actively look at optimisations for DHCW presence in public cloud. You will work alongside other Infrastructure Engineers, Technical Architects, and report to the Lead Engineering Manager (Cloud). You must have an excellent technical knowledge of public cloud resources and appreciation of cloud finances. Appropriate training plans will be provided for successful candidates to cloud based roles to enhance existing skills and knowledge.
English and/or Welsh speakers are equally welcome to apply
Main duties of the job
Successful candidates will be:
A skilled public cloud Engineer
Succinct at absorbing technical information and providing accurate meaningfulperformance reports.
Capable of managing tasks in a timely manner
Skilled in IAC technologies
Experienced in at least one of the following Azure / GCP
Effective communicator (presenting and authoring).
Have an appreciation of finances within a technical environment.
Passionate follower of the ITIL framework, to support policies and processes for service build and delivery.
Adapted at negotiating and relationship building with a variety of stakeholders.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Details
Date posted
04 August 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
48,527 to 55,532 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
025-AC168-0825
Job locations
Hybrid working
Location to be confirmed at interview
CF11 9AD
Job description
Job responsibilities
An Infrastructure Engineer works within a team of infrastructure specialists, to build, administer, support, and maintain infrastructure solutions in line with departmental policies.
As an Infrastructure Engineer, you will:

• Use specialist knowledge to design and implement secure, reliable infrastructure solutions, applying policies to meet organisational goals, with support available for complex decisions.
• Contribute to management activities, such as workforce planning, budgeting, technology roadmaps, projects and tasks.
• Lead and guide infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy.
• Ensure infrastructure services are integrated, delivered, operated and automated effectively.
• Collaborate with and support third-party providers in delivering infrastructure services.
• Work closely with technical architects to translate architectural designs into operational infrastructure.
• Maintain solid theoretical and practical knowledge of public cloud services, communications systems, networks, software, hardware, supplier services, and related facilities.

Job description
Job responsibilities
An Infrastructure Engineer works within a team of infrastructure specialists, to build, administer, support, and maintain infrastructure solutions in line with departmental policies.
As an Infrastructure Engineer, you will:

• Use specialist knowledge to design and implement secure, reliable infrastructure solutions, applying policies to meet organisational goals, with support available for complex decisions.
• Contribute to management activities, such as workforce planning, budgeting, technology roadmaps, projects and tasks.
• Lead and guide infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy.
• Ensure infrastructure services are integrated, delivered, operated and automated effectively.
• Collaborate with and support third-party providers in delivering infrastructure services.
• Work closely with technical architects to translate architectural designs into operational infrastructure.
• Maintain solid theoretical and practical knowledge of public cloud services, communications systems, networks, software, hardware, supplier services, and related facilities.

Person Specification
Qualifications and Knowledge
Essential

• Service management framework knowledge: be Level 3 service management framework qualified. (Skill level: awareness)
• ITIL foundation in Service Management qualification
• Relevant degree and / or equivalent skills and experience.
• Specialist Knowledge of current IT development tools, paradigms, and methodologies. Specialist Knowledge of Service Provision standards and their application.
• Understanding of the use of Information Technologies and how they contribute to improved systems, Integrated Care Providers, and services to patients.
• Understanding of the business processes for product(s) for which the post holder is responsible.
• Knowledge of general legislation relating to the provision of IT services, and any specific legislation relating to product(s) for which the post holder is responsible

Desirable

• -PRINCE2 Project Management Accreditation.
• -ITIL certification.
• nderstanding of NHS Clinical / Administrative Information and IT requirements.

Experience
Essential

• Proven record in delivery of operational and tactical infrastructure services and their dependencies.
• Change management experience.
• Good communication and presentation skills.
• Experience of influencing stakeholders to attain results.
• Knowledge of systems analysis and design.
• Knowledge and experienced in computer and systems architecture - particularly Service Orientated Architecture.
• Financial budget management awareness.
• Knowledge of management of information, IT and business dependencies.

Skills and Attributes
Essential

• Availability and capacity management. Manage service components to ensure they meet business needs and performance targets. (Skill level: working)
• Change management. Implement changes based on requests for change. Apply change control procedures. (Skill level: awareness)
• Coding and scripting. Maintain an awareness of scripting tools and software that are currently in use. (Skill level: awareness)
• Continual service improvement. Awareness of developing process efficiency and common ways in which processes are optimisedAbility to support specific activities to improve development processes. Able to spot or identify obvious deficiencies. (Skill level: awareness)
• Incident management. Ability to identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness).
• Ownership and initiative. Ownership of issues until a new owner has been found or problem has been mitigated or resolved. (Skill level: working)
• Problem management. Ability to investigate problems in systems, processes and services, with an understanding of the problem level (e.g., strategic, tactical or operational). Contribute to the implementation of remedies and preventative measures. (Skill level: awareness)
• Service focus. Take inputs and establish coherent frameworks that work. (Skill level: working)
• Technical specialism. Assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness)
• Technical understanding. Demonstrate awareness of the relevant subject matter and a high-level understanding of what it involves. (Skill level: awareness)

Person Specification
Qualifications and Knowledge
Essential

• Service management framework knowledge: be Level 3 service management framework qualified. (Skill level: awareness)
• ITIL foundation in Service Management qualification
• Relevant degree and / or equivalent skills and experience.
• Specialist Knowledge of current IT development tools, paradigms, and methodologies. Specialist Knowledge of Service Provision standards and their application.
• Understanding of the use of Information Technologies and how they contribute to improved systems, Integrated Care Providers, and services to patients.
• Understanding of the business processes for product(s) for which the post holder is responsible.
• Knowledge of general legislation relating to the provision of IT services, and any specific legislation relating to product(s) for which the post holder is responsible

Desirable

• -PRINCE2 Project Management Accreditation.
• -ITIL certification.
• nderstanding of NHS Clinical / Administrative Information and IT requirements.

Experience
Essential

• Proven record in delivery of operational and tactical infrastructure services and their dependencies.
• Change management experience.
• Good communication and presentation skills.
• Experience of influencing stakeholders to attain results.
• Knowledge of systems analysis and design.
• Knowledge and experienced in computer and systems architecture - particularly Service Orientated Architecture.
• Financial budget management awareness.
• Knowledge of management of information, IT and business dependencies.

Skills and Attributes
Essential

• Availability and capacity management. Manage service components to ensure they meet business needs and performance targets. (Skill level: working)
• Change management. Implement changes based on requests for change. Apply change control procedures. (Skill level: awareness)
• Coding and scripting. Maintain an awareness of scripting tools and software that are currently in use. (Skill level: awareness)
• Continual service improvement. Awareness of developing process efficiency and common ways in which processes are optimisedAbility to support specific activities to improve development processes. Able to spot or identify obvious deficiencies. (Skill level: awareness)
• Incident management. Ability to identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness).
• Ownership and initiative. Ownership of issues until a new owner has been found or problem has been mitigated or resolved. (Skill level: working)
• Problem management. Ability to investigate problems in systems, processes and services, with an understanding of the problem level (e.g., strategic, tactical or operational). Contribute to the implementation of remedies and preventative measures. (Skill level: awareness)
• Service focus. Take inputs and establish coherent frameworks that work. (Skill level: working)
• Technical specialism. Assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness)
• Technical understanding. Demonstrate awareness of the relevant subject matter and a high-level understanding of what it involves. (Skill level: awareness)