Job Description

Join Our Infrastructure Services Team as an Infrastructure Engineer!

Location:

Stourport office

Hours:

Monday to Thursday 8.45am - 5.30pm, Friday 8.45am - 5.00pm

Job Type:

Permanent, full-time

Salary:

Dependant on experience

Reporting To:

Head of Infrastructure Services and R&D

Closing Date:

12 September 2025

Are you passionate about solving problems for customers and providing exceptional support? If so, we're looking for a customer-focused Infrastructure Engineer to join our Infrastructure Services Team.

Our customers are at the heart of what we do, and in this role your primary responsibility will be to support them, resolving infrastructure-related incidents, assisting with escalations, and ensuring their systems run smoothly. The role has a strong focus on Linux-based systems, so confidence in troubleshooting, maintaining, and installing Linux servers and services will be central to your success.

Alongside customer support, you will also contribute to internal IT operations, deliver infrastructure installations, and help maintain secure, reliable hosted environments. From Linux server builds to patch management and automation, you will play a key part in keeping both our internal and customer systems running efficiently and securely.

About us

OGL Software has been developing its own software solutions for over 30 years and has grown organically into the 115-plus strong organisation that it is today. Having launched our latest cloud-based ERP software solution, Profit4, in January 2021, we are now looking for experienced and enthusiastic engineers to join us as we embark on our next exciting chapter.

Our Infrastructure Services team is the backbone of customer success, helping both customers and OGL get the most out of infrastructure solutions. You'll be part of the group that ensures that both our customers and our systems are always-on, secure, and future-ready, and you'll work on critical projects that power business transformation ensuring every customer receives a first-class support experience.

If you love troubleshooting, thinking outside the box, and making a real impact, this role is for you!

What you'll be doing

Customer Support & Linux Systems

Provide day-to-day support for Linux-based servers and infrastructure used by our customers, resolving Linux server-related incidents or performance issues

Act as the first point of contact for escalated Linux or infrastructure issues, taking ownership through to resolution

Contribute to continuous improvement by identifying root causes and sharing lessons learned

Internal IT Infrastructure & Support

Provide technical support for internal systems including servers, networks, end-user hardware, and core infrastructure services

Monitor, maintain, and enhance internal IT performance, ensuring system availability, capacity planning, and lifecycle management

Deliver and document secure IT practices including user access controls, device encryption, MFA, and endpoint protection

Support infrastructure upgrades and improvements across on-premise and cloud platforms

Security, Patch Management & Risk Mitigation

Ensure systems (internal and customer-facing) remain compliant with security patch cycles and vendor support status

Proactively monitor for vulnerabilities and collaborate with the Infrastructure Lead on patching plans, system hardening, and secure configurations

Support internal audit and compliance requirements, including secure user onboarding/offboarding processes

Maintain awareness of cyber risks, contributing to improvements in security architecture and response readiness

Installations, Site Surveys & Automation

Deliver and support Linux-based server installations and upgrades for external customers (prof.ITplus, Profit4)

Conduct remote and on-site site surveys to assess infrastructure readiness, ensuring all security, network, and hardware requirements are met

Seek opportunities to automate installation processes, enhancing speed, consistency, and security of deployments

Work alongside the Product Engineering team to support the use of tools like Ansible, scripts, and configuration management for deployment and patching

Documentation & Knowledge Sharing

Maintain accurate and detailed documentation including network diagrams, configuration notes, install templates, and asset registers

Support creation of internal knowledge base articles for recurring issues, system procedures, and security policies

Assist where appropriate with internal training and knowledge transfer to other team members

Why this role will appeal to you

Every day is different - from quick fixes to complex investigations, you'll tackle a variety of challenges, keeping you engaged and always learning.

Collaborate and grow - work closely with all of our teams to deliver outstanding service and demonstrate confidentiality and trustworthiness at all times

Make a difference - you'll be able to share knowledge and experience of supporting Linux operating systems (eg Ubuntu, RHEL), troubleshooting skills, security knowledge, awareness of on-premise and cloud infrastructures

A great work life balance with a full-time permanent role (Monday to Friday).

What's in it for you?

Career growth - we don't just offer jobs; we offer exciting career paths in the ever-evolving ERP industry.

Continuous learning - we believe in investing in our people and providing opportunities to expand your knowledge and skills.

A supportive and welcoming team - join a passionate group of like-minded professionals who support and inspire each other every day.

If you're driven, eager to learn, and ready to make an impact, this is your chance to build a rewarding career in infrastructure services. Join us at OGL Software and be partof something amazing!

Benefits

At OGL, we believe in creating a workplace where our employees feel valued and supported. Alongside the standard benefits you'd expect, we offer a few extras to make your work-life balance even better:

Hybrid working option (available after completion of probation, up to 2 days subject to business needs)

25 days of holiday plus 8 bank holidays

Option to buy or sell additional holiday days

Private healthcare

Support for your learning, development, and career growth

Employee reward board to recognise great work

Company social events to bring the team together

Referral bonus scheme for employee

Free on-site parking

Apply today and let's build something great together

Email our Recruitment Team at careers@ogl.co.uk with your CV and tell us why you are perfect for this role. If you have any questions about this vacancy, please call 01299 873 873.

We reserve the right to close any vacancy from further applications when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job Types: Full-time, Permanent

Benefits:

Company pension
Work Location: Hybrid remote in Stourport-on-Severn DY13 9AT