Job Description

Hybrid requirements: This role has flexible working patterns.
Are you ready to take your career to the next level? Join our dynamic Infrastructure Team as an Infrastructure Engineer! You'll play a crucial role in driving stability and innovation within PayPoint Group's IT Infrastructure as we push the boundaries with next-gen cloud technology and automation.
As an Infrastructure Engineer, you'll be at the forefront of deploying new projects and enhancing our infrastructure through automation. Your key responsibilities will include:
Installing, supporting, and maintaining cutting-edge Windows and Linux technologies.
Managing incidents from start to finish, ensuring swift resolutions.
Demonstrating a deep understanding of both on-premise and cloud infrastructure services.
Ensuring our infrastructure meets all regulatory requirements, including PCI DSS, ISO27001, and Cyber Security Essentials.
Introducing and maintaining standards to ensure consistency across PayPoint environments.

Be responsible for and deliver:

Operational Support: Provide 2nd and 3rd line analysis of incidents and problems, ensuring swift and effective resolutions.
Collaborative Engagement: Work with relevant 3rd party support to assist with incident resolution.
Comprehensive Analysis: Conduct Resolution, Root Cause Analysis, Impact Analysis, and Escalation in a timely manner, with detailed documentation in the ticketing platform.
Compliance and Security: Ensure adherence to all company controls and security standards.
Project Assistance: Support Projects and Infrastructure Delivery, contributing to successful outcomes.
Automation Leadership: Drive automation of infrastructure tasks to guarantee consistent and repeatable results.
Process Improvement: Identify and implement improvements to existing processes in line with PayPoint and Handepay standards.
Service Enhancement: Promote service improvement through best practices and innovative technologies.
Quality Assurance: Ensure consistency and quality of service, progressing all support tickets in line with operational service levels.
Change Management: Review and approve changes in accordance with the Change Management Process.
Disaster Recovery: Implement, maintain, and test PayPoint DR services as required.
Documentation Updates: Update documentation, policies, and procedures, ensuring they are followed.
On-Call Coverage: Provide on-call support for 1 week out of every 4 per month.
Additional Duties: Perform any other duties as applicable.

What would we like from you?

Proven Production Support or Project Delivery experience
Proven ability to document and explain designs
Detail orientated with strong written and verbal communication skills

Strong Knowledge in the following -

Windows Server OS's (Ideally from 2016 to 2022)
Full Windows Stack including DHCP, DNS, AD
Linux (Ideally Ubuntu, RedHat and Rocky)
Microsoft Exchange 2016
Microsoft Office 365
Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
Hyper-V

Proven support experience in the following -

VMWare
NetApp
System Center
Cisco, Routers and Switches
Microsoft SQL
IaC Technologies (Ansible, Terraform, etc)
Understanding of security in relation to network, server, applications, data and databases

It would be great if you already have...

PCI-DSS compliance
Proficient in PowerShell Scripting, Bash Scripting or Python
Windows Storage Spaces and Storage Spaces Direct
HPE Hardware
Design of Highly Available Systems

Experience in -

Delivering projects and solutions from inception to completion

Any experience with the following software products:

Rubrik
SIEM
Solarwinds
Zabbix
Grafana
Azure DevOp's
Jenkins
See more
Role tech stack
PowerShell


Bash


Python


Life at
PayPoint
Browse all roles
Culture overview
It's an exciting time to join PayPoint as we continue to grow rapidly, using our retail products and services expertise to develop innovative payment solutions for diverse markets.
At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business.
Our values
Our Vision is to achieve first-time delivery of outstanding technology and services to our customers, create a dynamic place to work for our people and deliver positive outcomes for all our stakeholders.
We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers.
Via our Monthly Values Award programme, we recognise individuals who demonstrate our company values in their day to day role. Each month we focus on one of our six values and reward an employee with 200 worth of Love2shop vouchers and the use of a premium car parking space for one month.
Ambitious:
Striving to achieve more
Always seeking to improve, in terms of personal development as well as what you do for the business
Creating an infectious energy and buzz
Being open to trying new things and learning from the experience
Collaborative:
Involving the right colleagues from across the business at an early stage to achieve the best outcome
Pulling together to get things done
Thinking beyond your own team/role to do the right thing for the business
Good communication - being transparent, keeping others informed and asking for and giving feedback
Accountable:
Taking responsibility for outcomes
Doing what you say you are going to do
Flagging issues/problems early
Putting things right when they do go wrong
Results-focused:
Focusing on activities that will have the biggest positive impact
Understanding what it takes and galvanizing people across the business to ensure plans are delivered successfully
Always acting ethically and with integrity
Celebrating the success of all involved
Can do:
Being open, positive and helpful
Finding ways to overcome challenges
Going the extra mile to get things done
Being able to adapt quickly to different situations
Good colleague:
Taking the time to get to know colleagues and have fun
Thinking of others/the team
Supporting colleagues through difficult times
Providing good quality work to others

See more
Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Free Food
Free Parking
Laptop
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
CITY CENTRE
FRIDAY DRINKS
OPEN PLAN
SOCIAL EVENTS
Location
Sorry, we have no imagery here.


Sorry, we have no imagery here.


Sorry, we have no imagery here.


Sorry, we have no imagery here.


Sorry, we have no imagery here.


Sorry, we have no imagery here.


Map
Satellite
Keyboard shortcuts
Map data 2025 Google
Terms
Report a map error
Tech at
PayPoint
Go to profile
Leadership
Simon Coles
Chief Technology Officer
Engineering principles
AGILE PROCESS
AUTOMATED ACCEPTANCE TESTING
CONTINUOUS DEVELOPMENT
CONTINUOUS INTEGRATION
MICRO SERVICES
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
AngularJS


Blazor


Bootstrap


C#


CSS 3


Docker


.Net


.Net Core


Git


Golang


HTML5


JavaScript


jQuery


Kanban


See more