Job Description

In-House Sales Support - fixed term contract

AAK Hull is in the heart of an area enjoying significant redevelopment and investment. The Port of Hull is being established as a world-class center for renewable energy and manufacturing, and at AAK we feel proud to be part of this important industrial renaissance for Yorkshire.


We operate the UK's largest refinery for edible oils and fats at our King George Dock site, and supply ingredients and finished products to businesses in the food manufacturing, baking, foodservice, and retail sectors. We enjoy working closely with customers to co-develop bespoke products, in our well-equipped Customer Innovation Center.



Everything we do is about

Making Better Happen(TM).

AAK LOCATION

This position is based on site in Hull

About the role

As an In-House Sales Support, you'll play a key role in assisting our Industrial Sales Account Managers and ensuring a smooth, efficient experience for our customers. You'll handle day-to-day sales administration, process orders accurately, and maintain clear, timely communication between customers and internal teams. With strong attention to detail and a proactive mindset, you'll help deliver exceptional service and operational excellence, contributing to customer satisfaction and the continued success of our business.

Responsibilities

Support Account Managers with their customer portfolios, including price updates, contract creation and tracking, balance monitoring, and forecasting using the Global Forecasting System. Set up and maintain customer accounts, including new account creation, delivery site setup, and regular updates to customer master data. Actively manage contracts, ensuring alignment with forecasts, monitoring balances, and overseeing snowball management to maintain accuracy and compliance. Prepare and issue customer pricing and quotations through the Sales Cockpit system, ensuring accuracy and timely delivery. Assist with financial queries, including overdue invoices, and manage credit and debit note requests in collaboration with relevant teams. Coordinate sample requests, liaising with internal departments to ensure efficient processing and delivery. Log, track, and manage customer complaints, ensuring timely follow-up and resolution in line with company procedures. Manage a small portfolio of customers independently, handling all aspects from price negotiation and contract entry to being the primary point of contact for queries and support.

About you

2-3 years of experience in a customer facing role. Available to work for a 1-year fixed term contract period. Strong understanding of sales processes, tools, and procedures, with the ability to support an organization's sales plan effectively. Confident in using a variety of communication practices and techniques to engage with customers professionally. Knowledge of customer support functions, enabling effective management of inquiries and timely resolution of issues. Ability to provide specialized support to customers as required. Comfortable using IT systems; experience with SAP and strong Excel skills are advantageous. Highly organized, with the ability to plan, prioritize, and manage workload efficiently. Strong interpersonal and communication skills, fostering positive relationships with customers and colleagues. Capable of contributing effectively to both the customer support function and the wider sales team.

In return AAK offers

10% non-contribution pension Comprehensive UK healthcare scheme. 25 days of holiday based on fulltime employment plus bank holidays. Ride2Work scheme for a cost-effective, eco-friendly commute. Join a pioneering company in specialty oils and fats, driving innovation and sustainability. In AAK you can work across 25+ countries, gaining international exposure and collaborating with a diverse team. AAK invests in your development with training, mentorship, and clear career paths. You will contribute to a greener world with AAK's sustainability-focused approach. Join a diverse and inclusive workplace that values every individual's perspective and talents.

Contact and information

For further information about the position, please contact the Senior Talent Acquisition Specialist, Conor Kelly by phone by email: conor.kelly@aak.com

About AAK

Everything AAK does is about Making Better Happen(TM). We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK's offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and deep knowledge of many products and industries, including Chocolate and confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmo, Sweden, AAK has been Making Better Happen(TM) for more than 150 years.



AAK prohibits discrimination based on race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or employment and application for employment.





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