Job Description

ADI Global Distribution now have the opportunity for a Inside Sales Associate to join the ADI team at our Eastleigh Store. This role will be working Monday-to-Friday and offers excellent, long-term opportunities to build a career within the electronic security industry.


As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the Store manager in stimulating sales and achieving sales targets collaboratively as part of a team.

JOB DUTIES:

Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement. Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners. Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs. Assist in executing store business plans and marketing strategies to drive revenue and profitability. Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution. Deliver products to customers across the region, ensuring timely and accurate service. Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards. Support onboarding campaigns and marketing activities via direct mail, email, social media, and trade shows. Maintain accurate CRM data to provide visibility on business progress and customer relationships. Collaborate with internal teams to align business initiatives and deliver end-to-end product solutions through comprehensive product knowledge.

YOU MUST HAVE:

Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably Ability to multi-task and sell over the phone as well as face to face Excellent communication skills

WE VALUE:

Prior sales and industry experience, ideally within wholesale distribution or trade counter environments Strong interpersonal and relationship-building skills Comfortable working independently and as part of a team Confident communicating with customers by phone, offering advice and identifying upselling opportunities Experience using CRM systems to manage customer data and sales pipelines Ability to analyze sales performance and adapt strategies accordingly Skilled in remote presentations and product demonstrations via Teams, Zoom, etc. Problem-solving mindset with proven ability to manage client and executive relationships Quick to learn and apply product knowledge to deliver tailored solutions

WHAT'S IN IT FOR YOU

Stable permanent role Monday to Friday. Base Salary + Sales Incentives Great work environment Quarterly bonus scheme Excellent company benefits + pension contribution Genuine opportunities for progression Opportunity to work for a forward-thinking global brand

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Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .


At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.