Job Description

Vacancy Name

Inside Sales Executive - Belfast

Vacancy ID

VN2966

Location

UK - Belfast

Created Date

12/15/2025 5:28 PM

Description

PURPOSE


The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles.




LOCATION - BELFAST

Key Responsibilities

RESULTS & RESPONSIBILITIES


REVENUE


- Selling a range of Achilles products & services to prospective customers


- Cross-selling & upselling to maximise revenue opportunities


- Manage the annual subscription renewal process for designated accounts


- Achieve monthly quarterly and annual sales objectives


- Follow up database mail shots by telephone to establish sales leads


- Supporting Buyer-led campaigns to onboard new Suppliers


RETENTION


- Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers


- Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription


- Promote usage within Supplier organisations through reporting & insights


- Maintain optimum customer experience & satisfaction


Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 2 -


- Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools


- Recommend additional products and services that can add value to the customer


- Manage win-back process where Supplier subscriptions have lapsed


DATA QUALITY


- Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes


- Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings


TEAM


- Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.


- Take part in morning huddles to review previous day and to set daily objectives


- To work within a framework of corporate standards and policies.


- Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents

Qualifications

none

Person Specification

RESULTS & RESPONSIBILITIES


REVENUE


- Selling a range of Achilles products & services to prospective customers


- Cross-selling & upselling to maximise revenue opportunities


- Manage the annual subscription renewal process for designated accounts


- Achieve monthly quarterly and annual sales objectives


- Follow up database mail shots by telephone to establish sales leads


- Supporting Buyer-led campaigns to onboard new Suppliers


RETENTION


- Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers


- Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription


- Promote usage within Supplier organisations through reporting & insights


- Maintain optimum customer experience & satisfaction


Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 2 -


- Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools


- Recommend additional products and services that can add value to the customer


- Manage win-back process where Supplier subscriptions have lapsed


DATA QUALITY


- Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes


- Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings


TEAM


- Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.


- Take part in morning huddles to review previous day and to set daily objectives


- To work within a framework of corporate standards and policies.


- Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents


We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.


Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

Pension or retirement benefits Health insurance cover Paid Annual Leave / PTO Charity / Volunteering Day Family friendly policies Flexible working practices (dependent upon role and location) Health & Wellbeing initiatives
When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice