Job Description

Inside Sales Executive

Permanent

Lisburn

Full-time, 37.5hours per week, based onsite

09:00-17:00 Monday - Friday

26k plus performance related bonus

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. We're dedicated to supplying high quality products and excellent service to a range of industries internationally in the areas of washroom services, PVC flooring, commercial bins, metal fabrication, rainwater products and winter safety equipment.

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.

THE ROLE

We're seeking a proactive, target driven and personable

Inside Sales Executive

to join our busy sales and marketing team within Unicorn Hygienics, a Unicorn Group company specialising in high-quality washroom products and vending machines.

This role focuses on regular customer engagement, using your upselling and cross-selling skills to drive sales, build lasting relationships, and ensuring customers feel valued and supported. You'll also support our Business Development Managers and wider team with day-to-day customer service enquiries and general administrative tasks, making you a key point of contact within our sales and service team.

KEY DUTIES AND RESPONSIBILITIES

Proactively contact customers to drive increased spend by suggesting relevant products and communicating new offers Cross-sell and upsell based on customer needs and purchasing patterns Provide excellent customer service by handling inbound and outbound calls, emails and other messaging platforms (What's App/FB messenger) with professionalism and speed Provide basic product information and resolve queries or escalate where necessary Maintain accurate records of interactions and sales opportunities in our HubSpot CRM system Collaborate with the wider sales and customer service teams to ensure a consistent and positive customer experience Support other ad hoc administrative duties as required Maintain and develop relationships with existing customers to encourage repeat business and long-term loyalty

LEVEL OF QULAIFICATION AND EXPERIENCE REQUIRED

Essential

At least 1 years' experience in an inside sales/telesales role, with a strong track record of handling both inbound and outbound calls to drive sales and customer engagement

Desirable

Familiarity with CRM systems such as HubSpot would be beneficial however full training will be provided Spanish language skills - spoken and written - would be a strong advantage Experience working with product-based businesses or in B2B sales

THE IDEAL CANDIDATE

Confident communicator with a friendly, persuasive telephone manner Comfortable working towards targets or KPIs Organised, detail-oriented and able to manage multiple tasks efficiently A team player with a proactive and positive approach to work

WHAT WE OFFER

33 days annual leave increasing to 35 days after completion of 2 years' service. Onsite gym open from 6am-11pm, Monday- Friday. Free onsite parking. Income Protection Policy to provide percentage of salary in the event of long-term sickness.
Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre. Online health and wellbeing support via the Help@hand app, including 24/7, unlimited remote GP appointments, a fully integrated Employee Assistance Programme, up to 8 online physiotherapy sessions per year, plus savings and discounts on everyday shopping.
Death in service benefit of 4 times annual salary.
Onsite EV charging.
We're proud of our staff and success to date and have big plans for the future. If you would like to join a progressive local company, we would love to hear from you! Please click 'apply now' to submit your application, no later than Wednesday 17th September 2025, 12 noon.

Unicorn Group reserve the right to enhance the essential / desirable criteria in order to facilitate shortlisting if required.

Unicorn Group is an equal opportunities employer.

For further information about Unicorn visit www.unicorn-group.com

The full job description is also available here: www.unicorn-group.com/careers

*Rates for 18 years and over

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Bereavement leave Company events Company pension Free parking Health & wellbeing programme On-site gym On-site parking
Experience:

inside sales/telesales: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person