Job Description

Siteimprove is a global leader in digital accessibility, content optimisation, and web governance--empowering organisations to deliver inclusive, high-performing digital experiences. With a strong and growing presence across EMEA, we support organisations of all sizes in making their digital presence more effective, accessible, and user-friendly.

At Siteimprove, you'll do more than build pipeline--you'll help organisations create digital experiences that include everyone. We're a fast-growing, purpose-led SaaS company with a global mission and a strong commitment to diversity, innovation, and measurable outcomes. You'll be part of a collaborative, international team where curiosity is valued, ideas are welcomed, and your career development is taken seriously.

As an Inside Sales Representative (ISR), you'll play a key role in driving growth within our existing customer base across EMEA. Sitting within our Customer Success organisation, this quota-carrying role is designed as a launchpad into full-cycle sales and a long-term career at Siteimprove.

You'llbe responsible for owning smaller expansion deals end-to-end--from opportunity creation through close--while working closely with Customer Success Managers, Account Executives, and Marketing. Your work will support strategic customer relationships and directly contribute to our mission of building a more accessible digital world.

We welcome candidates from all backgrounds and experiences. If you're excited about the opportunity and aligned with our mission, we encourage you to apply--even if your experience doesn't align with every qualification below.

What you will be doing

Drive expansion revenue from existing customers through proactive, outbound engagement Own a monthly ARR quota focused on smaller cross-sell and upsell opportunities Conduct discovery, value positioning, and demo coordination, leading to a successful close Partner with Customer Success Managers to identify signals for upsell and areas of unmet need Promote adoption of Siteimprove tools and new product features (e.g., Code Checker, Design Tool Integrations) Collaborate with Marketing on outbound campaigns and messaging strategies Maintain accurate pipeline data and opportunity tracking in Salesforce Contribute to team learning, best practices, and our shared culture of continuous growth

What we will require of you

2+ years in SaaS, ideally in a BDR, SDR, CSE, or junior inside sales capacity Comfortable leading customer conversations and navigating objections Strong collaboration skills--especially with cross-functional teams Experience using Salesforce and sales engagement tools Interest in digital marketing, accessibility, or website optimisation is a plus Excellent communication and organisational skills Coachable, curious, and eager to grow into a full-cycle sales role Developing understanding of the full sales cycle, especially discovery and qualification

What we will love about you

Prior success in sales development, lead generation, or inside sales, ideally within a B2B SaaS or technology environment Familiarity with CRM tools (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and prospecting tools (e.g., LinkedIn Sales Navigator) Understanding of digital marketing, web analytics, or accessibility topics Experience engaging decision-makers in marketing, digital, or IT departments Track record of meeting or exceeding KPIs in a high-activity sales environment

Additional Compensation Quarterly commissions subject to the terms of the applicable commission plan. At Siteimprove, we typically offer salaries that fall between the minimum and midpoint of the range. The pay for the successful candidate will depend on various factors, including work location, relevant knowledge, skills, qualifications, and experience.

Siteimprove is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.