Job Description

Insight and Optimisation specialist:

Hastings Direct is a growing company within the UK general insurance market; our vision is to become the best and biggest digital insurer.

It\'s an exciting time for growth in the Insight and Optimisation team as we\'re expanding our optimisation activity across our digital channels.

Utilising data and customer insights, the successful candidate will seek out opportunities to enhance and implement our Optimisation & Insights agenda. This is a great opportunity to help us implement the Optimisation/CRO (Conversion Rate Optimisation) strategy.

The Role:

You will support the growth of the Optimization capabilities of Hastings looking at how to effectively run an \'always on\' experimentation process, with consistent learnings and next steps implemented.

How you\'ll make a difference:

• Assisting in delivering the CRO/Optimisation strategy, KPIs and business objectives.
• Own the tracking of live tests, setup of reporting on activity and managing performance updates with senior stakeholders in Hastings.
• Using customer voice data driving ideation and reporting on customer insight, using qualitative analyses methodologies.
• Supporting the Global Optimisation Roadmap and tracking of all activity, hypotheses creation, outcomes and applying these across the organisation.
• Support the end-to-end delivery in experimentation, including prioritisation, managing the Global Optimisation Roadmap, requirements gathering, test briefing & sign-off processes with key stakeholders, measurement, and next step recommendations.

About you

You\'ll have a successful background working in conversion rate optimisation within a commercially focused, high-volume environment. Through your experience, you\'ll have worked with analytics data, as well as a sound knowledge of CX (Customer Experience) platforms.

You will have experience and high confidence of handling experiment data, building performance updates of live tests and completing results analyses using AB testing & Analytics platforms. Experience in SQL & Power BI dashboards would be a benefit, but it is not a requirement.

You\'ll have hands on experience of using one or more AB testing platforms (Monetate, Optimizely etc.) as well as solid experience of client-side testing. If you have Server Side testing experience, this is an added bonus!

We want someone who has the aptitude and motivation to make a difference in the digital space, so a curious nature will be needed, with a strong ability to analyse data to spot opportunities to make a difference, and communicate this in the right way to influence internal and external stakeholders

Some of the great benefits we offer

• Highly competitive basic salary
• Up to 5% bonus earning potential
• Up to 10% matched pension contributions
• 25 days holiday

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Hastings Insurance Services