Job Description

Job Title: Insight Partner

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 22nd October 2025

We are looking for an Insight Partner to play a pivotal role within the Customer Outcomes and Insight team. This is an exciting and influential senior role which will support our Group strategy by commissioning and contributing to projects that use meaningful insight and analytics to inform business decisions and improve customer outcomes.


As Insight Partner, you will support the Head of Insight by ensuring that Customer Lifestage Directors, their leadership teams, and other key stakeholders are well-informed about market, competitor, customer, employer, and adviser insights within their areas of influence. You will be regarded as a senior, trusted advisor who delivers clear, actionable insights that drive business performance, enhance customer value, promote long-term growth, and help achieve our Strategy and Purpose.

Key Responsibilities

Deliver clear, actionable insights that inform and enable strategic decision-making across the business. Act as a senior, trusted advisor to leadership teams and key stakeholders. Collaborate with colleagues across the insight function, together with proposition, distribution, marketing and strategy to ensure insight needs are identified and fulfilled. Create high quality, high impact reports for key governance forums including the RLMIS Board, Group Executive Committee (GEC, UK Customer Committee (UKCC) and Independent Governance Committee (IGC) as relevant. Drive initiatives that assess and improve customer outcomes. Collaborate across the business to ensure alignment with our Strategy and Purpose. Support the Head of Insight in creating and nurturing a market-leading insight function.

About you

This role is a great opportunity for a driven, high energy, individual who is proficient in synthesising diverse data and insight sets. You will be someone who is deeply passionate about helping an organisation achieve its Purpose and seeing customers thrive and flourish. Specifically, you will have:

Proven and substantial experience in insight, analytics, or a related field, ideally within the life and pensions sector Strong analytical and problem-solving skills Previous experience creating and delivering reports to senior stakeholders Excellent communication and stakeholder management abilities Ability to synthesise and present complex information from a diverse set of sources, in a clear and impactful way Experience working in a fast-paced, cross-functional environment Demonstrated strategic thinking and commercial acumen

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.