Job Description

Join Our Award-Winning Team at Punch!



Are you a dynamic and analytical professional who thrives on turning data into compelling stories? We're a 5-star award-winning pub company, and we're looking for an Insights & Analytics Manager to drive our sales performance and provide actionable insights across our pubs. If you have a passion for the hospitality industry and a knack for data analysis, we want to hear from you!

Location:

Hybrid role with 2/3 days in our Burton office

Benefits:

Competitive salary Car Allowance Performance based bonus Permanent contract Hybrid role with 2/3 days in our Burton office 25 Days, holidays, plus bank holidays and the option to buy and sell Private Medical Care (Optional) Pension and life assurance Career progression and development opportunities Subsidised staff canteen Pay Day Drinks On-site Training Academies Free parking Well-being benefits and Employee Assistance Programme Retail and Leisure Discount Scheme Pub Discount Scheme Long Service Awards

Role Purpose

As the Insights and Analytics Manager, you will be pivotal in driving sales performance and providing actionable insights to enhance our retail operations. The ideal candidate will have a strong background in retail sales, data analysis, financial metrics, and consumer insights, with a passion for the hospitality industry.

Accountabilities:

Sales Performance:

Monitor, analyse, and report on financial sales performance metrics across all pubs, identifying trends and areas for improvement.

Identify, develop, and review sales and promotional strategies to achieve revenue targets.

Collaborate with others to develop tools and dashboards for deeper understanding across all teams.

Engage with regional managers and marketing teams to drive sales initiatives and promotions.

Data Analysis:

Utilise statistical data analytics tools to track and report on core financial and guest key performance indicators (KPIs).

Build models, validate hypotheses, and assess sales and promotional performance.

Deliver compelling visual insights and commercial recommendations to senior management.

Ensure data integrity and accuracy in all reporting.

Guest and Market Insights:

Gather and analyse customer data to understand behaviours and trends.

Identify opportunities, set targets for growth, and evaluate performance.

Provide actionable insights to improve customer experience and loyalty.

Analyse competitor and market data to stay ahead of industry trends and competitor activities.

5 Star Excellence:

Own the 5-star metrics, setting targets and modelling the impact of changes.

Track and report against performance, identifying opportunities for improvement.

Work closely with stakeholders from marketing, operations, and finance teams to align strategies and objectives.

Support the development of training programs to enhance sales and customer centricity.

Foster a culture of continuous improvement and innovation.

Technical Competencies / Professional Expertise:

Proficiency in statistical analysis and data visualisation tools (e.g., Excel, SQL, Tableau, Power BI).

Ability to build and validate predictive models and hypotheses.

Strong analytical skills to interpret complex data sets and derive actionable insights.

Understanding of key financial performance indicators (KPIs) relevant to retail and hospitality.

Experience in monitoring and reporting on sales performance metrics.

Ability to develop and review sales and promotional strategies based on financial data.

Ensuring the accuracy and reliability of data in all reporting.

Experience with data cleaning, validation, and quality assurance processes.

Ability to gather, Analyse, and interpret customer data to understand behaviours and trends.

Experience in conducting market research and competitor analysis.

Skills in identifying opportunities for growth and setting performance targets.

Experience in developing and maintaining dashboards and analytical tools for various teams.

Proficiency in using software to create interactive and user-friendly dashboards.

Strong background in retail sales, preferably within the hospitality industry.

Understanding of the unique challenges and opportunities in the pub and restaurant sector.

Excellent communication skills to present data and insights clearly and compellingly.

Ability to convert complex data into actionable recommendations for senior management.

Experience working collaboratively with operations managers, marketing teams, and other stakeholders.

Ability to engage and influence cross-functional teams to drive sales initiatives.

Strong strategic thinking skills to align data insights with business objectives.

Ability to develop long-term strategies based on data-driven insights.

Commitment to fostering a culture of continuous improvement and innovation.

Experience in developing training programs to enhance sales and customer centricity.

Strong project management skills to handle multiple tasks and projects simultaneously.



These competencies and expertise will ensure the Insight Manager can effectively drive sales performance, provide valuable insights, and contribute to the overall success of our award-winning pub company. If you have these skills and are passionate about making a difference, we encourage you to apply!

Key Relationships:

Head of Guest & Retail Insight

Insights Team

Marketing Team

Operations Team

IT Team

We Believe In Thriving Together

Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.

We Believe In Doing Well By Doing Good

It's not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.

We Believe In Pride In Our Stride

Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.

We Believe In Delighting Every Guest

We're passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

Closing date: Sunday 27th June 2025

Apply by email