Job Description

JOB TITLE - INSTALLATION PLANNER

Location

Office-based - Cwmbran

Reporting To

Contact Centre Manager

Role Purpose

The Installation Planner is responsible for planning, scheduling and allocating installation and service jobs to field-based technicians across the UK. This role is central to ensuring work is delivered efficiently, customers are kept informed, and technicians are fully utilised. The position requires excellent organisation, clear communication and the ability to manage multiple priorities in a fast-moving environment.

Key Responsibilities

Plan, schedule and allocate installation and service jobs to technicians nationwide Coordinate workloads based on technician location, skill set, availability and travel time Act as a key point of contact between customers, technicians and internal teams Liaise confidently with customers to agree installation dates, confirm requirements and manage expectations Communicate daily with technicians to issue jobs, update schedules and resolve issues Respond proactively to changes such as urgent jobs, delays, cancellations or breakdowns Ensure all jobs are planned efficiently to maximise productivity and minimise downtime

Skills & Experience

Required:

Strong organisational skills with the ability to manage multiple jobs simultaneously Confident and professional communication skills, both written and verbal Experience liaising with customers and field-based teams Ability to work effectively in a fast-paced environment and remain calm under pressure Good IT skills, including experience with planning systems, spreadsheets and email

Desirable:

Proven experience in planning, scheduling, coordination or a similar role Experience working with nationwide field engineers or technicians Background in logistics, installations, service planning or facilities management Knowledge of the drinks dispense, hospitality or engineering sectors

Personal Attributes

Highly organised and detail-oriented Confident, friendly and professional manner Proactive problem-solver with a can-do attitude Able to prioritise effectively and adapt to changing demands Team player who fits well within a family-run business culture

What We Offer

A supportive, family-run working environment A varied and busy role where no two days are the same Competitive salary, dependent on experience Opportunity to play a key role in a growing UK-wide operation Additional leave Company pension Free parking Health & wellbeing programme Life insurance On-site parking
Schedule:

Day shift Monday to Friday Overtime
Job Types: Full-time, Permanent

Pay: 12.21-12.88 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance
Work Location: In person