Job Description

We're looking for an Installations Standards Specialist to join our team. You'll analyse existing operational processes, identify inefficiencies and propose transformative ways of working that maximise efficiency throughout the end-to-end operational process. Responsible for recommending, developing, and maintaining all installation processes and control documentation.

What you'll be doing:

Continuously review operational processes to identify inefficient ways of working by analysing them thoroughly and working closely with cross-functional stakeholders. Propose and implement solutions that deliver operational efficiencies and greater productivity.
Create and maintain all installations' operational support materials, such as SOPs and Frameworks, utilising AI systems (Gemini) to streamline content generation. Ensure all departments have the necessary access to the latest processes and editions.
Work cross-functionally to continuously develop the Wickes Standards.
Analyse deviation data to identify systemic trends and process gaps, translating these insights into actionable improvements in our ways of working to drive measurable gains in installer excellence.
Create and maintain all installation training materials (including department induction). Delivers training on all related procedures, processes and documentation to support the Installation operation.
Support the development and implementation of new operational initiatives that support the overall Design & Installation strategy, and make recommendations for process redesign or new ways of working.
Support the Technical Manager in ensuring that all installation processes, procedures, and documentation adhere to manufacturer guidelines, British Standards, and all legal and Health & Safety regulations.
Collaborate with the Wickes Stay Safe team to ensure relevant Installation Health & Safety policies are documented and in place.

What we're looking for:

Ideally you'll have a QA certification or Lean Six Sigma although it's not essential. You will have demonstrable recent experience in a continuous improvement environment and knowledge of standard operating procedures, their design and implementation. As well as this you'll:
Proven experience in process auditing or business process improvement within a retail or
service delivery environment.
Have experience in identifying root causes of process inefficiencies and recommending practical,
sustainable solutions.
Be experienced in customer journey mapping and operational workflows.
Have delivered training to individuals and groups
Use own initiative, working at pace to tight deadlines
Have worked within different teams and understand a variety of roles and responsibilities.
Have previous experience of working on projects and demonstrating
flexibility when required.
Have carried out risk assessments.
Have strong analytical and critical thinking skills with attention to detail.
Demonstrate strong interpersonal and communication skills, including effective listening, to build strong working relationships quickly.
Have in-depth understanding of quality assurance methodologies and
business process management.
Have knowledge of customer experience metrics and service quality KPIs.
Have an understanding of regulatory and compliance standards relevant to
retail, installations, and customer service.

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you're in your first few years of your career.
We'll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Life Assurance
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
You'll work from our Support Centre in Watford, where our XXXX team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of 1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes' culture that is considered its best kept secret; it's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form