Job Description

Location: Unit 1, Bardner Bank, Killinghall, Harrogate, HG3 2SP

Hours: Monday - Friday, 37.5 hours per week

EnviroVent Ltd is the UK's leading manufacturer and supplier of innovative and sustainable ventilation products.
We are currently seeking to recruit an Installations Administrator!


Your main responsibility as our Installations Administrator will be to reconcilling all completed installations and collating all supporting documentation to be pass on for invoicing.

What's in it for you?

22 days annual leave plus bank holidays which increases with length of service (plus ability to purchase 4 extra)

Fantastic newly built head office facilities

Life assurance of 3 x annual salary

Pension - employer contribution of 6%, employee contribution 3% minimum

Discounts platform that offers savings on the biggest retailers

Development opportunities (we're proud to say over 1/3 of our employees have been internally promoted)

Access to health cash-back plans

Financial planning platforms such as Wagestream

Generous length of service awards

Cycle scheme



And much, much more! Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

What are we looking for in our Installations Administrator?

Proficient IT skill, specifically in Microsoft Excel

Excellent organisation skills

Effective communicator and excellent customer service skills

A team player, but has the ability to use their initiative and effectively manage their workload

Proactive and eager to learn

What does the Installations Administrator actually do?

Provide administrative support to the installations team; monitoring the dedicated customer service email and phone line. Provide a friendly memorable customer service experience to all customers.

Assist with any inquiries, questions, and complaints in an efficient and timely manner. Liaise with various departments to ensure the customer is provided with the best level of service.

Monitor and update customer portals - advising of completion dates/variations and job status.

Provide customers with confirmation of appointment letters, planned maintenance contracts, progress reports, and minor work certificates. Assist Engineers with queries, including providing them with room sketches, and booking accommodation. Ensure the department maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.

General office administrative duties such as making enquires, gathering info, data entry, scanning, filing, answering telephone queries etc. Maintain confidentiality, sensitivity and respect, ensuring all data is handled in line with data protection and used for a specific, business related purpose only.

Collating completed 'contract' installations accurately onto the contract spreadsheet for invoicing.

NICEIC collation - 'Part P'. Registering NIC's on fast test for requesting clients.

Booking accomodation when required. Carrying out daily appointment letter run, to ensure customers receive letters weeks prior to the appointment. Sending engineers room sketches; weekly.



Still interested? Then apply now with your CV and covering letter!
We are an Equal Opportunities Employer