Job Description

JOB TITLE: Installations Controller

JOB LOCATION: Belfast (Dargan Cresent)

TERMS: Permanent role, hybrid working

THE JOB

We are seeking an experienced controller with exceptional customer service skills to support the coordination of our customer installations. A busy and diverse role, this offers a fantastic opportunity to contribute to the Fibrus team and join us on our continued journey of expansion.

WHAT WILL YOU BE DOING?

Liaise with customers, the install team, and the sales team to schedule customer installations and to communicate, understand and resolve technical issues relating to the installation process

Fault resolution- collaborating with install partners and internal teams to ensure all faults are identified, monitored, and resolved within SLA

Contact customers for whom their installation is on hold in order to keep them informed of timescales

Manage the installations calendar and daily issuing of works to contractors

Provide information to customers to ensure understanding of the installation process, providing a top-class customer service at all times

Update trackers and logs on Excel and updating the netadmin and powerapps systems daily

Regular reporting of job status from the powerapp system

Raise cancellation tickets and liaise with sales for on hold jobs

Monitor and action the installs inbox

WHAT WILL YOU BRING?

Customer focused with a good understanding of what good customer service looks like

Telecommunications experience would be desirable

Excellent communication skills, able to engage with various internal and external stakeholders across all levels

Strong administrative experience

High level of IT literacy

HOW TO APPLY

At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment.

Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Job Types: Full-time, Permanent

Language:

English (preferred)
Work Location: Hybrid remote in Belfast BT3 9JP