Job Description

Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Reports To: Sr. Manager, Customer Education
Turnitin is seeking an Instructional Designer who will be responsible for creating engaging, innovative, and interactive onboarding education content for our customers. As a member of the Customer Education team, you'll be part of a team that cares deeply about creating learning experiences that deliver delight and value at scale. You'll create learning experiences designed to excite and motivate our customers to deepen their expertise and engagement with Turnitin. We want our customers to not only become Turnitin experts, but champions of our brand.
Responsibilities and Duties:

• Design and develop self-paced, educational offerings that focus on product functionality, best practices, and change management to drive customer product adoption, self-sufficiency, renewal, and advocacy
• Employ a scalable, iterative, rapid-development approach and strong instructional design principles to build creative and innovative educational content
• Design performance-based, measurable assessments which directly align to learning objectives
• Ensure that all learning assets meet consistency, quality and design standards
• Execute end-to-end instructional design process with a sense of urgency and drive for excellence
• Employ strong project management and organizational skills to achieve design target timelines under conditions of multiple deadlines and changing priorities
• Actively collaborate with internal teams and continuously learn about product functionality, releases, work-flows and best practices to maintain and enhance education content
• Maintain in-depth knowledge of the various customer personas and use cases and continuously provide perspective on problems customers face and translate into education solutions

Qualifications

• 2+ years experience designing, creating and delivering end-user product training
• 2+ years experience with course authoring tools (Articulate Storyline/360, Captivate) to create engaging training content
• 2+ years experience creating and publishing content in an LMS platform (Skilljar preferred)
• Employ solid instructional design principles and adult learning methodologies to create scalable, dynamic, performance focused learning solutions
• Results driven and ability to manage projects amidst ambiguity, competing priorities, and challenging deadlines

Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily - solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

• varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.