To act as an Internal Insulation Manager for the company - ensuring work planned to external operations teams efficiently and effectively. Supporting the department lead.
Customer
Owning the customer journey and ensuring a 'right first time' attitude in everything you do.
Key Performance measures:
Analysing survey packs to determine the scope of insulation works
Ordering of the materials procurement and waste disposal.
Checking installation evidence.
Recalls and revisit.
Tech monitoring fails
Customer Service and feedback.
Upkeeping of important management information.
Key Responsibilities and accountabilities:
Support the building services installation teams at RMS Energy
To communicate with customers detailing their work instructions
To work closely with the coordination team to ensure jobs correctly scoped for installation in a timely manner.
To record completed works and maintain accurate record of work carried out including measurements and calculations.
To work closely with the Planning Administrators to enable close coordination of the work
To data capture customer information in accordance with GDPR rules.
To ensure appropriate and timely completion of all paperwork, job/ time sheets and certification and its recording within established archive and filing systems.
To process data onto company forms to allow for performance measuring.
To maintain regular contact with your line manager and the internal operations team to obtain instructions and resolve working problems.
To ensure that any non-compliance issues are raised with your line manager.
Report any data breaches to a responsible manager.
To act at all times in accordance with the RMS Energy rules, policies, procedures and ethos.
To be able to demonstrate up to date knowledge of the RMS Energy products and services to assist with customer interaction.
To carry out, as and when required, any additional tasks and responsibilities as are reasonably compatible with this job description and its objectives.
To participate in the employee rota, providing on call cover if required.
General
To understand the Health & Safety requirements of the business and to ensure that you comply with these at all times.
To comply with and promote the company values in all that you do.
To understand the RMS Energy 'data protection' policy and to promote a data protection culture to the business at all times.
To complete any other task as required by the managing director or responsible managers.
Ensuring all company property is safeguarded and maintained.
Attributes Required
Academic Qualifications
GCSE Mathematics and English grade C and above
Knowledge & Experience
Knowledge of building trades preferred but training is provided
Experience working within the ECO funded sector preferred but training is provided
Computer Skills
Basic Microsoft skills are required
Communication Skills
Good communication skills for effective relationship building with customers and staff.
Attitudes & Behaviour
Ability to record accurately all works carried out
Strong analytical and problem-solving skills
Excellent attention to detail
Flexible approach to types of work required to undertake
Flexibility with working hours and the ability to participate in the on-call rota system
Job Types: Full-time, Permanent
Pay: Up to 30,000.00 per year
Benefits:
Company pension
Ability to commute/relocate:
Coventry, CV6 5PY: reliably commute or plan to relocate before starting work (required)
Experience:
Insulation: 2 years (preferred)
Work Location: In person
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