Job Description

Donnington Grove Veterinary Group is looking for a dedicated and detail-oriented Insurance Claim Administrator to join our growing Small Animal veterinary team.



You will be responsible for processing and managing insurance claims for our clients' pets, ensuring timely and accurate submissions, follow-ups, and clear communication with insurance providers.
This role plays a vital part in ensuring our clients' experience is seamless and stress-free, while maintaining the highest level of service and professionalism.

Key Responsibilities Insurance ClaimsPrepare, review, and submit pet insurance claims on behalf of clients. Via online portals and email Ensure all necessary documentation (treatment records, invoices, vet notes, etc.) is complete and accurate before submission. Track the progress of claims and follow up with insurance providers for updates. Communicate any requests or updates from insurance companies to clients and veterinary staff.

Client CommunicationAssist clients with understanding our insurance claims process, including pre-authorisations. Respond to insurance-related enquiries, ensuring clients feel well-informed and supported. Guide clients through any issues or discrepancies related to their claims.

Recordkeeping & ComplianceMaintain accurate and up-to-date records of all insurance claims, correspondence, and documentation. Ensure that all data handling complies with data protection and confidentiality regulations.

Collaboration & AdministrationWork alongside veterinary professionals to ensure treatment details and diagnoses are accurately reflected on claim forms. Coordinate with the accounts departments concerning remittance received for claims and outstanding balances Communication and providing detailed guidance to the reception team about excess and co-payments

Be Part of a Team You'll Be Proud Of

Donnington Grove Veterinary Group is a thriving Equine Hospital based in the heart of Newbury, Berkshire, with RCVS Tier 3 hospital status. We're surrounded by the stunning landscapes of the North Wessex Downs Area of Outstanding Natural Beauty, offering the perfect mix of countryside serenity and town convenience -- plus we're just 45 minutes from London Paddington by train!

Requirements:Essential:
Previous experience in an administrative role. Excellent attention to detail and organisational skills. Strong written and verbal communication abilities. Ability to manage sensitive client and insurance data with confidentiality and professionalism. Great customer care

Preferred:Basic understanding of veterinary terminology.


Your shift pattern



This role entails 35 hours per week, working 9-5 Monday - Friday with 1 hour for lunch.

In addition to a competitive salary you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 26,000 DOE