Job Description

We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of our passionate and dedicated Lettings Insurance team.
As a Lettings Insurance Administrator, you will be working for the UK`s largest property services group where we serve our customers in multiple locations. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.
Responsibilities of a Lettings Insurance Administrator:

• Logging all support calls to demonstrate response times and resource
• Ensuring you have a comprehensive understanding of the current Lettings Insurance products being sold through the branch network in order that you can support and assist the branch network with any queries
• Processing requests for new users
• Following up all new users requests to ensure that Branch Managers
• Carrying out quality control audits on various areas of the sale of general insurance within the lettings branches, to ensure that all are compliant with the currently agreed audit matrix
• Assisting with the annual (and other periodic) compliance auditing of branches and colleagues to ensure that the full requirements of CPS are met
• Maintaining comprehensive records of the results of all quality control audits in order that these can be submitted to CPS as part of their auditing of CRL processes and sales
• Completing weekly dashboard, reports and general MI relating to the areas covered by your role.
• Monitoring the general insurance mailboxes for various products to ensure that all queries are answered promptly
• Compliance auditing and checks for various insurance products offered within the business

Skills & Experience of a Lettings Insurance Administrator

• Quality Control and Auditing experience preferable
• First class customer service skills
• Excellent organisation, prioritisation and time management skills with a strong attention to detail
• Ability to work proactively and comfortable / excited at using their own initiative in a fast-paced environment where priorities can change regularly
• Strong communication, influencing and relationship skills
• High levels of energy, drive, enthusiasm with a passion for developing themselves and being an active and supportive member of a high performing team
• High level of competency in IT along with excellent written and spoken English

Benefits for a Lettings Insurance Administrator:

• Pension scheme
• 23 days annual leave, increasing with service
• Training and career progression opportunities throughout the business
• Industry recognised qualifications
• Discount schemes covering retail, entertainment, travel and health
• Free on-site parking

Countrywide, part of the Connells Group, is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00619

Skills Required