Job Description

About Caravan Guard

We offer specialist insurance for caravans, motorhomes, park homes, lodges and holiday homes.

Based in Halifax town centre, we employ over 120 people and offer hybrid working options (once Evaluation has been passed at around six months).

We're passionate about everything we do, and as a family business we like to think we're a little bit different. We enjoy sharing our success by rewarding our team and working with our chosen charities.

We have

over 120,000 customers

, and we're very proud of our Trustpilot rating of

4.9 out of 5

stars.

Our vision is

"Positive people delivering brilliant customer experiences"

, so we only employ the most talented people who love to deliver first class customer service. In return we give the very best coaching, support and recognition. We've even won awards for our customer service and training programmes!

Full and part time positions

Various shift patterns available.

The role will comprise:

Delivering a brilliant experience to all our customers Providing insurance quotations and selling the policy benefits Cross selling and up selling additional products Amending and renewing policies for existing customers Answering customer queries Liaising with the claims department on claims queries Providing assistance on projects if requested
No previous experience necessary as full training will be given.

The successful applicant will have:

Excellent communication skills, both verbal and written A friendly customer service focused personality Basic computer literacy The ability to work within an expanding team Drive to learn new skills and develop existing skills A flexible and professional approach to work GCSE Maths and English (or equivalent e.g. NVQ) grade C or grade 4 and above

What can we offer you?

Progression opportunities with 10 adviser bands Top adviser band earning potential 34,070 (30,056 salary plus 4,014 profit share in 2025) Starting salary 23,400 to 24,788 plus annual company profit share (4,014 in 2025) Pay review after passing evaluation Annual salary review Annual company profit share (4,014 in 2025) Pension contributions of up to 8% 500 for recommending a successful new employee Attendance award (up to 200 a year) Loyalty reward (25 for each year, e.g. 100 after four years' service) Financial support and encouragement to achieve insurance qualifications Comprehensive induction Ongoing training and development programme Modern Halifax town centre offices Free car parking Option to work from home(on passing evaluation), hybrid (home and office) or 100% from the office

Wellbeing

Private medical insurance Free fruit and hot drinks Annual eye test Healthy heart check Flexible working options Cycle to work scheme Critical illness cover Flu and covid vaccine Wellbeing hub and helpline

Perks

Legal expenses policy Pension contributions Income protection cover Life insurance Employee discount card 30 days holiday per year (increases with length of service) Option to buy and sell holiday Flexibility - your holiday can be booked off in half hour segments Extra day holiday awarded for 100% attendance

Celebrations

Annual Christmas party Summer awards ceremony Charity events An extra hour off on your birthday Customer milestone celebrations
Job Types: Full-time, Part-time, Permanent

Pay: 23,809.50-24,788.00 per year

Expected hours: 30 - 37.5 per week

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Private medical insurance Profit sharing Referral programme Sick pay
Work Location: In person