Job Description

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About The Role

Job Title: Insurance and Claims Assistant

Salary: 30,000 - 32,000 per annum

Location: UK, Hybrid (Minimum of once a month travel to Hook and/or London)

Working Hours: Monday to Friday, 40 hours per week (8:30am-5pm)

Job Status: Permanent

Join the UK's largest B2B used vehicle service



At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

The Insurance and Claims Assistant is an important role within the BCA Group Finance team and will report into the Insurance and Claims Manager.



Managing the group's insurance claims, liaising directly with the group's insurers from notification to settlement as well as assisting with the groups day to day insurance requirements where necessary.


The role requires good customer service and relationship building skills as well as excellent communication skills, both written and oral.

Key Responsibilities:

Managing claims from notification to settlement in line with insurers to drive and derive the optimum settlement outcome Collecting accurate information and documentation to proceed with and/or defend a claim Monitoring the progress of a claim Manage uninsured loss recovery against third party insurers Building relationships with insurers, brokers, loss adjusters and solicitors Assist with internal claims reporting Review and report on claims trends to drive down the groups loss ratio Draft "Claims History" letters for Employees exiting the Company Car scheme Respond to DPA requests from insurance companies Where necessary liaise with HPI and or Insurance companies to obtain clearance on sale vehicles where an insurance company holds an interest Manage relationship with BCA's accident management provider Assist with any insurance related projects Support the Insurance and Claims Manager in the day-to-day handling of the groups insurance requirements

Knowledge and Experience Required:

Chartered Insurance Institute qualification at Certificate level or willingness to work towards Basic understanding of common law principles Good understanding of claims principles, particularly RTAs and Liability claims Experience in a claims handling role Extensive experience of MS Office tools, particularly Excel and PowerPoint Works well under time pressure and able to manage time and workload priorities Able to work well as a team Proactive Good oral and written communication Approachable, team player, excellent communicator


We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more...



As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.



We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.



Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.