Job Description

We are working with a small, friendly organisation of around 25+ staff to recruit an IT Support Assistant who will provide hands-on support across the business. This role offers the chance to work closely with the IT Manager and Operations Director, delivering personalised, 1-to-1 IT support rather than working in a high-volume ticketing environment.
This position is perfect for someone with IT support experience, or a recent IT graduate who is keen to grow in a varied and supportive setting.
Location

• Office based near Liverpool Street Station, London
• 4 days in the office, 1 day working from home

Key Responsibilities
Working directly with team members across the business, you will assist with:
1st Line Support & IT Operations

• Providing 1-to-1 support in a Microsoft Windows environment
• Hardware and software troubleshooting
• Supporting Windows 10/11 and Windows Server 2019+
• Maintaining Windows updates
• O365 and Azure Cloud Services support
• Azure AD administration
• Basic network support (switches, WiFi mesh)
• Printer support (Canon) and PaperCut management
• Monitoring backups via Veeam (Backup & Replication)
• Basic firewall support (Cisco preferable)
• Cybersecurity checks and ensuring Cyber Essentials compliance
• Auditing shared drives and permissions
• SQL Server support (SSRS beneficial)
• Telephony support (BT One Phone advantageous)

Daily Tasks

• Verify overnight backups and routines
• Monitor server and firewall status
• Ensure internet connectivity and network resilience
• Support users with day-to-day IT queries

Other Regular Tasks

• System maintenance
• Running reports
• Enforcing password policy
• Maintaining hardware and peripheral equipment

What We're Looking For

• Experience in IT support OR recent IT/computer science graduate
• Strong communication skills with a personable, customer-focused approach
• Comfortable working directly with users rather than just through a helpdesk
• Interest in learning new technologies and developing professionally
• Ability to prioritise tasks and maintain accuracy and reliability
• Proactive, positive attitude

Technical Environment
You'll gain exposure to:

• Windows Server 2019/2020
• Windows 10 Pro / Windows 11
• Clustered Hyper-V
• Dell EMC SAN
• VEEAM
• ESET Protection
• Mimecast
• HP Aruba switches
• Cisco firewalls

Why This Role?

• Work directly with the IT Manager and Operations Director
• Develop your skills across a wide range of technologies
• Friendly, close-knit team environment
• Real responsibility in a business-critical role

Interested?
Apply now or contact us for a confidential discussion.
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Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Skills Required