Job Description

We are seeking an Insurance Broking Accounts Technician to join a Global Broking Centre team, based primarily in Chelmsford. This role is responsible for the delivery and development of fiduciary services across a portfolio of business, ensuring operational excellence, compliance, and strategic improvements. The role also includes oversight of offshore service delivery, contributing to performance management and process optimisation.
Key Responsibilities

• Deliver fiduciary KPIs, SLAs, and working capital targets.
• Collaborate with internal teams to achieve business outcomes.
• Support the development and execution of fiduciary account strategies.
• Lead delivery of specific projects and service improvements.
• Provide oversight and guidance to offshore service teams.
• Identify and implement process enhancements to improve efficiency and control.
• Produce regular reports and presentations for senior stakeholders.
• Maintain and update documentation related to fiduciary processes.
• Ensure compliance with internal risk management frameworks and policies.
• Build and maintain strong relationships with internal and external stakeholders (e.g. underwriters, auditors).

Essential Skills & Experience:

• Strong understanding of insurance broking accounts and fiduciary processes.
• Proven experience working with offshore service providers.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills across all levels.
• Ability to influence and lead initiatives.
• Knowledge of the UK regulatory environment.
• Enthusiastic team player with leadership qualities.

Either apply direct! Or please contact me on
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding.
Share this job
Mohammed Wasim E-mail
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.

Skills Required