Job Description

About Ocado Group
Twenty years ago, Ocado Group embarked on a journey to revolutionise grocery shopping. Today, we are a FTSE 100 business, pioneering ground-breaking technology, expanding rapidly with multiple sites, and forging exciting new business partnerships globally.
Transforming an industry means constantly evolving our business practices. As we continue to develop innovative technologies and customer propositions, we seek the brightest talents to lead us into the next phase of our evolution: enhancing capabilities, inspiring teams, and developing new ways of working.
The Insurance Team is a vital function within Ocado's LBI that secures and manages the company's full insurance liability.
As our Motor Claims Handler, you won't just process claims; you'll own them. You will independently manage a varied caseload, taking point on everything from road traffic incidents to major property and vehicle damage. If you're ready to take full ownership of your work and are committed to delivering service excellence, this is the role for you.
Why This Role is an excellent opportunity:

• Serve as the primary contact, skilfully handling all email and telephone enquiries while professionally navigating and resolving customer queries and complaints.
• Conduct thorough, proactive initial inquiries, meticulously gathering essential information from all sources (customers, witnesses, third parties) to support rapid, accurate claim assessment, and liability determination.
• Maintain an unwavering commitment to efficient, professional claims handling, ensuring all stakeholders are consistently informed and expectations are managed throughout the process.

About you

• Proven experience in claims, with demonstrable experience managing a high-volume caseload is preferred but not required.
• Experience with both litigated and non-litigated work is preferred but not required.
• Strong ability to investigate, interpret evidence, and support liability assessments.
• Knowledge of case management systems.

What we offer you
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days 'working from anywhere in the world' policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)

#LI-HYBRID
#LI-JK1

Skills Required