Job Description

We Do What We Say
That's why we need people like you - individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen.
We have a fantastic opportunity for a detail-focused and customer-centred Insurance Claims Handler to join our team. If you enjoy helping people, working methodically, and making fair, balanced decisions, this role offers the chance to really make a meaningful difference to our policyholders.
Here are some of the activities you will be involved with...

• Managing insurance claims from first notification through to resolution, ensuring fairness, accuracy and compliance
• Investigating claims, assessing liability and coverage, and making informed decisions
• Negotiating settlements and keeping customers clearly updated throughout the process
• Identifying potential fraudulent activity and escalating where required
• Maintaining accurate, well-organised records and contributing ideas to enhance our claims processes

We'd love to hear from you if...
You're someone who brings strong analytical and problem-solving skills, paired with excellent communication and negotiation ability. You'll be highly organised, confident managing multiple cases at once, and able to maintain outstanding attention to detail. We're looking for someone who is empathetic, resilient, and comfortable making fair, balanced decisions--always acting with integrity.
You should have GCSEs or equivalent as a minimum, with A-levels or a degree preferred. Professional qualifications such as CII are an advantage, and previous experience in insurance, claims handling, or a similar customer-focused environment would be beneficial. Above all, you'll thrive here if you're motivated, customer-driven, and keen to grow your career within a supportive team.
Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Skills Required