Job Description

Insurance Claims Assessor

Location:

Reading (Office-based)

Salary:

26,500 base + Performance-Based Bonus (OTE)

Hours:

Monday to Friday, 8:30am - 5:30pm. 1 in 4 Saturdays, 9am-4pm.

About the Role

MotorEasy is looking for a detail-oriented and customer-focused

Insurance Claims Assessor

to join our fast-growing team. In this role, you will manage and assess insurance claims across a range of MotorEasy products including Alloy, Tyre, Cosmetic, and GAP insurance.

You'll play a key role in delivering a smooth, supportive claims journey - from initial triage through to repair coordination and post-resolution follow-up. This is a great opportunity to grow your career in insurance operations with a company that values customer service, quality, and continuous improvement.

Key Responsibilities

Customer Communication

Respond promptly and professionally to emails, portal messages, and callback requests Provide clear updates on claim progress and outcomes Handle general insurance and warranty-related queries Deliver excellent customer service across all touchpoints

Claims Assessment & Triage

Triage incoming claims for Alloy, Tyre, Cosmetic, and GAP products Assess photographic evidence and documentation to determine eligibility based on policy terms Make and communicate decisions on claims (approvals or declines) Coordinate repairs for approved claims through MotorEasy's trusted repair network Follow up with customers post-resolution to ensure satisfaction

Team Support

Collaborate with the wider customer service and claims teams to maintain service levels Assist with general customer service tasks as required

Skills & Attributes

Excellent written and verbal communication skills High attention to detail and ability to interpret insurance policy terms Strong organisational skills and ability to manage multiple open claims Confident in handling complex queries and resolving issues quickly Customer-first attitude with a proactive and supportive approach Experience working directly with customers (F2F or remotely)

What You'll Get

Competitive base salary with performance-based bonus (OTE) Supportive training and mentoring from experienced team members Monthly social events 22 days holiday plus bank holidays Company pension Friendly and professional office environment Opportunities to grow within a fast-expanding company
If you're organised, people-focused, and ready to build a career in claims handling with a customer-led business,

MotorEasy wants to hear from you

.

Job Type: Full-time

Pay: From 26,500.00 per year

Benefits:

Company events Company pension On-site parking
Ability to commute/relocate:

Reading RG30 1EA: reliably commute or plan to relocate before starting work (required)
Experience:

claims handling: 1 year (preferred)
Work Location: In person