Job Description

Fuelled Group Ltd

Fuelled is a forward-thinking, B-Corp certified insurance brokerage based in the heart of the Malvern Hills. We are committed to delivering exceptional service to our clients while creating an environment where our people can thrive. As a growing business, we continually look for ways to strengthen our culture, deepen our expertise, and enhance the experience of everyone who joins our team.

We are proud to be recognised for our industry-leading B-Corp performance, particularly across our employee and community impact areas. Professional development is central to who we are: every colleague benefits from structured in-house training, with opportunities to complement this through external qualifications and tailored learning pathways.

Employee wellbeing is equally important to us. Our team enjoy flexible working options, access to a wellbeing app that rewards healthy habits, and the opportunity to contribute to meaningful local community initiatives throughout the year.

Position Overview:

We are seeking a proactive Customer Success Executive to join our Servicing Team. This role is ideal for a confident and sociable individual with a strong understanding of insurance policies and client needs. You will be responsible for managing policy renewals, identifying opportunities for cross selling, and conducting interim check-ins to ensure our clients receive a 5-star service.

Key Responsibilities:

Client Management:

Build and maintain strong relationships with clients, ensuring their insurance needs are met effectively.

Policy Reviews:

Conduct thorough policy reviews at renewal, aligning coverage with evolving client requirements.

Cross-Selling:

Identify and confidently recommend additional insurance solutions that add value to the client.

Proactive Engagement

: Reach out to clients at key touchpoints throughout their policy term to ensure satisfaction and address any gaps.

Service Excellence:

Uphold Fuelled's high standards of customer service, acting as a trusted advisor to clients.

Collaboration:

Work closely with internal teams to deliver seamless client experiences.

Experience

2+ years experience in a customer service or sales role within insurance Excellent verbal and written communication skills Confident phone manner A passionate problem-solver Excellent organising skills Self-motivated - can work alone and as part of a team Willingness to learn and adapt in a dynamic business environment Tech-savvy
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time
Application question(s):

Do you have insurance experience?
Work Location: In person