Job Description

Insurance Team Manager
Full time, Monday to Friday 8:30 - 5pm
Hybrid after 6 months (up to 2 days home)
Salary: 35,000 to 45,000
Location: Malton, North Yorkshire
Are you an experienced insurance professional with strong leadership skills and a passion for delivering exceptional client service? We are looking for an Insurance Team Manager to support the Head in lead a high performing team of Client Advisors.
This role plays a key part in shaping the commercial success, compliance standards and culture of the Team, ensuring clients receive high-quality advice aligned to FCA and company regulations.
The Role
As Care Team Manager, you will: o Support the development and delivery of the commercial strategy for the Team.

• Lead, coach and motivate a team of Client Advisors, ensuring clear communication, strong performance and a positive team culture.
• Drive improvements in systems, processes and client journey to increase efficiency and service quality.
• Develop the team's technical knowledge, training plans and individual career development.
• Contribute to recruitment and ensure new starters receive effective, compliant inductions.
• Oversee workload distribution, performance and adherence to FCA regulation through supervision, file checks and compliance monitoring.
• Ensure timely management of new and existing business, renewals, MTAs and insurer negotiations.
• Support the Head with departmental objectives, reporting and continuous improvement.
• Handle complaints and HR matters (such as absence, performance and conduct) in line with company policy.
• Promote and embed company values, fostering a collaborative and supportive team environment.

About You
To thrive in this role, you will bring: o Cert CII qualification (or equivalent experience).

• Previous management experience, ideally within the insurance industry.
• Strong communication skills, both written and verbal.
• High attention to detail and confident decision making.
• The ability to motivate and inspire a team, even during periods of change.
• A proactive approach, strong organisational skills and the ability to work to deadlines.
• A collaborative mindset, with the ability to build strong internal and external relationships.
• A positive, resilient and adaptable attitude.

Desirable Experience

• Commercial lines insurance background.
• Experience working within FCA-regulated environments. Why Apply? You'll be joining an organisation where people, service quality and values matter. You'll play a key part in shaping the success and culture of the Team while contributing to the long term growth of the business. If you're an experienced leader looking to make a meaningful impact within a supportive, values-driven environment, we'd love to hear from you.

Skills Required