Job Description

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About Bionic:
At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.
We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. That's why major brands like Compare the Market, Uswitch for Business, and MoneySuperMarket trust us to power their business energy switching services.
About the Role
We're looking for enthusiastic and driven individual to join our growing team as Trainee Insurance Web Agent. This entry-level role is ideal for anyone looking to build a career in the insurance industry, with full training and development provided.
As a Trainee Web Agent, you'll be the first point of contact for small and medium-sized business owners who have requested a quote for commercial insurance through our website or partner platforms. These could include businesses such as retail stores, tradespeople, cafes, contractors, charities, and more.
Your role is to respond quickly, verify key details, understand their insurance needs, and assess whether we can support them in finding the most suitable commercial insurance coverage. You'll then pass the opportunity to one of our Insurance Specialists who will handle the final quotation and policy discussion.
What You'll Do

• Engage with business owners who have made real-time commercial insurance enquiries online
• Understand their business operations and confirm essential risk and coverage details
• Identify whether we can assist them with improved or more suitable insurance options
• Transfer qualified leads to our expert insurance advisors for further consultation
• Accurately record call details and customer information in our CRM system
• Provide a professional, friendly, and helpful experience at all times

What We're Looking For
You don't need insurance or sales experience - just the right attitude and willingness to learn. We'll give you full training to help you develop and succeed.
The ideal candidate will be:

• Genuinely interested in starting a long-term career in insurance or sales
• Target-driven, self-motivated, and eager to achieve goals
• A confident communicator with great verbal and listening skills
• Professional, positive, and resilient when faced with challenges
• Comfortable working at pace and handling multiple customer interactions each day
• Reliable, punctual, and committed to personal growth
• Open to coaching, feedback, and continuous improvement

Why Join Bionic?

• Full training and continuous development
• Opportunities to grow within a fast-paced, high-energy company
• Work with a friendly, supportive team who care about what they do
• Help real business owners save money and make better decisions

Interview Process:
- Short One-Way Video Introduction
- Telephone call with Talent Acquisition Team
- Final stage held in office with our Hiring Manager
About Bionic:
Bionic has over 600 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits:
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing ?

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work ??

• 25 days annual leave, increasing with tenure

• 1 paid family & religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments ?

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing ?

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure

• Cycle to work scheme

Recognition ?

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards

Skills Required