Job Description

2025-ISM
At East Midlands Railway (EMR), we are proud to be One Team. We are passionate about keeping people safe, delighting our customers, doing the right thing, and delivering easier journeys every day. With over 2,600 employees, our people are the reason we're so successful - and our collaborative culture is at the heart of everything we do.
We're also proud to be nine-times accredited as a Top Employer, reflecting our commitment to creating an inclusive workplace where everyone can bring their authentic self to work and feel valued.
We have an exciting opportunity for an Integration Support Manager to join our Property team, supporting the seamless delivery of property and infrastructure projects across the EMR network.
About the Role
As an Integration Support Manager, you will work alongside our Business Integration Manager to help ensure that projects are delivered safely, efficiently, and with minimal disruption to our colleagues and customers.
Your role will involve supporting project assurance activity, coordinating documentation, managing internal communications, and providing key administrative support to ensure all projects are fit for business use. You'll play a vital part in ensuring that project outcomes are not only delivered, but understood and embedded across the business.
This is a fantastic opportunity for someone who thrives on structure, enjoys working with multiple stakeholders, and takes pride in contributing to complex projects that make a real difference.
Key Responsibilities
Project & Assurance Support:
Maintain and update key documentation including the Assurance Tracker, lessons learned database, and team SharePoint sites
Coordinate the review and logging of Contractor Work Package Plans, RAMS, and Authority to Work processes
Assist with impact assessments, communication plans, and the handover of projects into business-as-usual operations
Monitor compliance with internal contractor management processes and health and safety standards
Team & Administrative Coordination:
Raise and manage purchase orders, monitor budgets, and support invoice processing
Produce key performance indicators (KPIs) and support data analysis for project tracking
Deputise for the Business Integration Manager and support the wider team when needed
Stakeholder Engagement:
Liaise with project teams, contractors, and internal departments to keep everyone informed and aligned
Share project updates via internal communications channels, including SharePoint and meetings
Support feedback collection and continuous improvement activities across projects
We're looking for someone who is proactive, organised, and confident communicating across all levels of the business. You'll enjoy solving problems, keeping systems in order, and being part of a supportive, fast-moving environment where no two days are quite the same.
You should be comfortable working with Microsoft Office (especially Excel), and ideally have experience with procurement systems, construction projects, or property assurance processes. Experience in a railway or infrastructure environment is desirable but not essential.
In return we offer:
Excellent Railway Pension Scheme
Free Standard Class Leisure travel on East Midlands Railway and partner train operating companies
First Class Duty Travel on East Midlands Railway
Friends and Family discounted tickets on the EMR network
75% discount on national rail travel (including for your partner and dependants)
Training and development opportunities
...and many more exciting benefits!
If you're ready to be part of a passionate, inclusive team dedicated to delivering better journeys every day, apply now and help us shape the future of rail at East Midlands Railway.
East Midlands Railway is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment for all employees.
As we operate a blind screening process, please remove your personal details from your cv (name, age, gender, ethnicity, address etc)

Skills Required