Job Description

Description

Keoghs is looking to recruit an Intel Assistant to join the busy, fast paced Intelligence Team. The Intel Assistant in an entry-level role with future progression prospects. The Intel Analyst will be part of a team that form part of a wider Intelligence team based in our Horwich, Bolton office.

The nature of the role includes, but is not limited to the following;Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases. Responding to incoming requests for information from external organisations, assisting the wider industrywith the prevention and detection of fraud

Key Accountabilities

Identifying key information from new files and manual entry of data onto various internal databases. Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly. Making calls to insurers to obtain information relating to previous claims. Compliance with service level agreements (SLAs) and internal policies and procedures Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved. Prepare responses to internal and external requests received based on the file information. Communicate in a professional manner to obtain information. Chargeable time recording targets - the target will increase during the probation period in accordance with progression and competency in addition to team focussed targets Provide and maintain accurate MI Spreadsheets.

Experience, Skills and Qualifications

Essential:

Pass in English & Maths GCSE or equivalent IT literacy Good telephone manner Good communication skills Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks Ability to prioritise and work on own initiative Ability to work under pressure, meet deadlines and organise workload Commitment to learning and understanding processes and building a level of experience within the role.

Desirable:

Previous experience of working in a target driven environment and/or time recording.

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.