Job Description

Details

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Reference number

406787
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Salary

34,123 - 48,561
London 36,824-48,561 National 34,123-45,831. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Higher Executive Officer
Level 2a###

Contract type

Permanent###

Business area

OFGEM - Eserve - Programme Team###

Type of role

Digital

Information Technology###

Working pattern

Flexible working, Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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We especially welcome applicants from Glasgow and Cardiff.

About the job

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Job summary

Join Ofgem to ensure safe, affordable, sustainable energy for UK consumers and contribute to the Net Zero transition. Our expanding team offers new roles in Service, User, and Interaction Design with learning opportunities in the DDaT field. Enjoy hybrid working flexibility and impact energy solutions in a dynamic setting.


As an interaction designer, you will serve as a specialist, aiding in the implementation of government schemes aimed at achieving policy outcomes that support the Net Zero initiative. The chosen candidate will collaborate extensively with user-centred design peers and multidisciplinary digital delivery teams.


Additionally, the interaction designer will play a pivotal role in aiding the development of Ofgem's interaction design community. As a designer, your role will involve collaborating with Product Managers and Service Owners to evolve design concepts. You will be responsible for setting the direction and ensuring the quality of design delivery across teams.


In this role, a primary duty will be to champion best practices in interaction design and promote a development approach that is both accessible and centred around the user.


Your key responsibilities will also encompass facilitating interaction design efforts across Delivery & Schemes projects. You'll support the growth of interaction design within the Ofgem User-Centred Design (UCD) community. Additionally, you'll mentor other UCD roles to enhance their understanding of interaction design and increase awareness and understanding of the field across Ofgem.


As an Interaction Designer, you will be expected to collaborate with the Principal Designer to support the creation of clear and efficient processes for User-Centred Design


Join Ofgem and be part of our mission to guide the future of energy regulation and sustainability. Apply now to make a meaningful impact with a dynamic team

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Job description

Key Responsibilities

Design user interfaces and interactions for complex government services, ensuring they are accessible, usable, and meet user needs. Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and solutions. Collaborate with user researchers to understand user needs, behaviours, and pain points, and use this information to inform design decisions. Work closely with developers to ensure designs are implemented accurately and meet technical requirements. Advocate for user-centred design principles within the team and organization, promoting best practices and standards. Contribute to the development of design standards, guidelines, and best practices to ensure consistency and quality across all projects. Present design concepts and solutions to stakeholders and team members, effectively communicating the rationale behind design decisions. Engage in design crits and feedback sessions to support your own development and contribute to other's growth. Contribute to the wider interaction design community - including facilitating workshops, improving design components, and communicating design decisions.

Key Outputs and Deliverables

Wireframes and prototypes that clearly communicate design concepts and solutions. High-fidelity design mock-ups that are ready for implementation. User flow and journey maps that illustrate the user experience and guide design decisions. Design specifications and guidelines that ensure consistency and quality across all projects. Iterative design improvements based on user feedback and research insights. Documentation of design decisions and rationale to support transparency and collaboration. ###

Person specification

Essential Criteria

Professional experience as an Interaction Designer, working with other User Centred Design disciplines (lead criteria). Proven ability to create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts. Knowledge of accessibility guidelines and experience of ensuring that digital services are accessible to all users, including users with low digital skills. Managing stakeholder relationship and expectations and facilitating difficult conversations within the team or with diverse senior stakeholders. Strong collaboration skills with cross-functional teams, including user researchers, developers, product managers, and other relevant stakeholders.

Desirable Criteria

Experience of using GOV.UK prototyping kit and Figma. Experience working in projects run in Agile, with an understanding of Agile methodologies and practices. ###

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Communicating and Influencing Delivering at Pace ###

Technical skills

We'll assess you against these technical skills during the selection process:


Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

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Alongside your salary of 34,123, OFGEM contributes 9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Technical skills.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your CV anonymising all details where necessary.


You will then be asked to answer 3 technical questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers, how you meet each of the essential and desirable skills and capabilities.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [

https://www.cifas.org.uk/fpn

].



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Jamie Wright Email : recruitment@ofgem.gov.uk
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Recruitment team

* Email : recruitment@ofgem.gov.uk