Job Description

On behalf of DWP, we are looking for an Interaction Designer for a 12 month contract (Inside IR35) based Hybrid in Manchester or Newcastle.



Join DWP as an Interaction Designer working on the Tell Us Once (TUO) service - A critical government platform that helps people manage life events. This is a unique opportunity to improve the existing user interface, making it more accessible, user-friendly and aligned with modern GOV.UK standards, based on research and evidence.



You'll be part of a multi-disciplinary Agile team, collaborating with Content Designers, User Researchers and other specialists to deliver designs that meet WCAG 2.2 accessibility guidelines and the GOV.UK Service Standard.



As an Interaction Designer your main responsibilities will be to:

Work closely with Content Designers and User Researchers to ensure designs meet WCAG 2.2 compliance, use Government design standards and meet user needs. Collaborate on user research to understand the needs of diverse users, including those with accessibility needs or low digital confidence. Use tools like Lucid or GitHub to help create prototypes. Apply GOV.UK Design System components to test designs with real users and iterate based on feedback. Map user journeys across service to identify pain points and opportunities. Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) and align with product/service requirements.

Essential:

Experience designing government services to GDS standards. Hands on experience with GOV.UK Prototype Kit or similar tools. Familiarity with WCAG 2.2 accessibility standards.

Desirable:

Experience of system design and Agile ways of working. Knowledge of the CDDO service standards. Familiarity with Confluence, Jira, and JavaScript (Nunjucks).

Please be aware that this role can only be worked within the UK and not Overseas.



Disability Confident



As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.



Armed Forces Covenant



DWP guarantees to interview?veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we?will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.



In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".