Job Description

Grade B:

39,784 (National Framework) or 45,456 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of 581 per annum for those working from home.

Contracted Hours:

Full time 37 hours per week. We may also consider compressed hours.

Contract Type:

Permanent

Location:

Home-based with regular travel to CQC offices.

Closing Date:

Sunday 01 June 2025 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you...

As an Interaction Designer within our Product & Service Design function in CQC you will:

Work as part of a multi-disciplinary team to support the creation and maintenance of CQC's provider and public facing services. You will work across the whole service and product development lifecycle designing services and products for health and social care providers, CQC staff and for the public to use. Collaborate with other roles to understand user needs and organisation outcomes and work out the best way to let users interact with the products that support CQC's services. Create intuitive, engaging, consistent and accessible designs using industry standard tools and techniques, and maintain our Design Library, and share best practices across the Product & Service Design function.

What we can offer you...

Your health and wellbeing are important to us and are supported through our benefits scheme:

27 days of leave per year, rising to 32.5 days with length of service, plus bank holidays (usually 8 days per year). Opportunities and support for in house and external training and development. Free, unlimited access to Headspace meditation app. Sports and gym discounts. Free employee assistance service 24 hours a day. NHS pension scheme, with around a 14% employer contribution. Discounts to high street stores, supermarkets, restaurants and more. Eligibility to apply for a Blue Light Card, which cost 4.99 and are valid for 2 years. Fleet home electronics and car leasing salary sacrifice scheme. Cycle to work scheme up to the value of 5,000. Internal reward scheme where you could win a voucher or two!

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring...

As an Interaction Designer at the CQC you will:

Be qualified in interaction design or can demonstrate appropriate work-based experience in interaction design. You will have significant experience of working in multi-disciplinary teams across the whole service and product development lifecycle and collaborating with key roles such as user researchers, business analysts, product managers, content designers, etc. You will work with others to understand user needs and business requirements, you will use your design skills and experience to align these to the product design, and use prototyping to test early designs. You will have experience working in a regulatory or similar environment and understand the complexities that this brings, and how your product designs need to translate a complex situation into a simple user journey.

Please be aware the assessment will comprise of a presentation and competency-based interview questions. If you are successful at shortlisting, you will be invited to an interview and provided instructions regarding the presentation at least 5 working days ahead of time. You will be required to submit the presentation prior to the interview and then present this during the interview to the panel. The competency-based interview questions will be based on the requirements of the role, as per the .


To access the full , please click the link below:


Interaction Designer - .docx


For an informal discussion or further information on the role, please contact Helen Inson, Deputy Director Product & Service Design at Helen.Inson@cqc.org.uk .

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email:

recruitment@cqc.org.uk

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Candidates must ensure that all information provided in their application is detailed in their own words and is factually accurate. Any examples provided must be taken from personal experience. CQC abides by honesty and integrity as part of its core values, if evidence of plagiarism or generating answers from other sources is found, applications may be withdrawn.

Our Values

Excellence

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Meeting our challenge to be a high-performing organisation

Caring

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Treating everyone with dignity and respect

Integrity

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Demonstrating our passion for 'doing the right thing'

Teamwork

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Enabling us to be the best we can