Job Description

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery\xe2\x80\xa6 the stuff dreams are made of.

Who We Are\xe2\x80\xa6

When we say, \xe2\x80\x9cthe stuff dreams are made of,\xe2\x80\x9d we\xe2\x80\x99re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD\xe2\x80\x99s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what\xe2\x80\x99s next\xe2\x80\xa6

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it\xe2\x80\x99s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role\xe2\x80\xa6

Are you a Harry Potter fan? If so, you\xe2\x80\x99ll love working at the Warner Bros. Studio Tour London (WBSTL) \xe2\x80\x93 The Making of Harry Potter.

As an Interactor, part of the Visitor Experience team, you\xe2\x80\x99ll be an ambassador for the Tour, guiding muggles as they embark on their magical journey. From delivering exciting, scripted speeches and special effects demonstrations, to providing expert Harry Potter insight, ranging from the Ministry of Magic to Diagon Alley. It\'s basically your job to make sure they have fun!

The recruitment process for this role will include an initial video interview, followed by an Assessment Centre on Monday 18th September. We have a proposed start date of 9th October 2023.

What\xe2\x80\x99s in it for you\xe2\x80\xa6

\xc2\xa311.50 per hour

28 days holiday (pro-rata)

GymPass or free access to our on-site gym

Exclusive access to our Screeners App, with our exciting Warner Bros., HBO and Discovery content

Staff discounts on Studio Tour tickets, retail, food and beverage

Access to Friends and Family events

Free on-site staff car parking

Complimentary staff shuttle bus between Watford Junction and our Studio Tour

On-site staff Studio Caf\xc3\xa9

Option to join our pension and private healthcare schemes

Your Role Accountabilities\xe2\x80\xa6

Proactively engage with and assist with the varied needs of our visitors through delivering a world class visitor experience.

Sharing interesting facts, stories, statistics and information, of the full range of experiences, and services available to them at appropriate points in the Visitor Journey within brand guidelines.

To conduct Added Value Tours and assist in BSL/Audio Descriptive Tours as required.

Adhere to Health & Safety guidelines in accordance with WB policies and procedures.

Cleaning of sets as required by management team.

You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours. Full training will be provided for successful candidates.

Qualifications & Experience\xe2\x80\xa6

Understanding of the Harry Potter film series and wider Wizarding World.

Previous work experience in a customer facing role.

Presentation skills \xe2\x80\x93 ability to speak in public to groups of up to 150, with a particular focus on families and young people. Both scripted elements and improvisation required.

Demonstrable ability to learn new skills and adapt to new situations within a visitor focused environment.

Able to contribute positively and enjoy working effectively as part of a team.

Working Pattern\xe2\x80\xa6

Your normal hours of work are between 8am and 10pm over the peak summer period and from 8am to 8pm at other times. Event shifts can finish at 12.30am.

All working patterns will include weekends and Bank Holidays (those on part time contracts will work a proportionate amount of weekends and bank holidays as those on a full time contract).

Contracts range from 16 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).

We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.

Business Overview\xe2\x80\xa6

Warner Bros. Studio Tour London \xe2\x80\x93 The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 17 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisor rating it as \xe2\x80\x98Excellent\xe2\x80\x99 or \xe2\x80\x98Very Good\xe2\x80\x99 and over 60,000 4- or 5-star ratings on Google Reviews.

How We Get Things Done\xe2\x80\xa6

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits\xe2\x80\xa6

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you\xe2\x80\x99re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

WarnerMedia