Job Description

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oreal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.(TM)



With offices in

Atlanta, London, Mexico City, Mumbai

, and

Shanghai

, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you!

Shape the Future of ICP's IT Operations

At ICP, we believe that

technology is the backbone of seamless content operations

. Our IT team ensures that our global workforce operates efficiently, securely, and with the confidence to succeed. We are committed to fostering an environment where

innovation, collaboration, and trust

drive our success.



As an

IT Manager

, you will play a key leadership role in

overseeing IT operations, ensuring data security, managing vendor relationships, and driving IT strategy

. You'll lead a team of IT professionals while aligning IT initiatives with broader business objectives. This is a unique opportunity to make a lasting impact in an agile, high-growth environment.



If you're a

strategic thinker, problem solver, and hands-on leader

who thrives in

IT security, infrastructure management, and digital transformation

, we want to hear from you

What You'll Be Doing:

#

Leadership & Collaboration

Lead and mentor a team of IT professionals, ensuring

successful execution of IT projects and initiatives

. Collaborate closely with the

Director of Technology

to align IT strategies with broader business goals. Act as a

trusted advisor

to senior leadership, providing insights on

emerging technologies, cybersecurity, and IT governance

. Evaluate, select, and manage relationships with

technology vendors and service providers

to ensure high-quality IT services. Monitor

IT service desk performance metrics

and continuously improve IT support processes. Drive

IT training and best practices

, ensuring teams stay up to date with evolving technologies.
#

IT Operations & Infrastructure

Oversee the

design, implementation, and maintenance of IT infrastructure, network security, and cybersecurity systems

. Ensure the smooth operation of

all IT systems

, monitoring performance and optimizing efficiency. Develop and enforce

IT policies, procedures, and compliance standards

, ensuring alignment with industry regulations. Manage IT budgets,

coordinating procurement of hardware, software, and IT services

to optimize resources. Lead

IT projects, system upgrades, migrations, and deployments

, ensuring timely and budget-friendly execution.
#

Security & Compliance

Establish and

enforce security protocols, data protection measures, and compliance frameworks (ISO27001, SOC2, Cyber Essentials)

. Conduct

regular security audits and risk assessments

to identify vulnerabilities and mitigate potential threats. Ensure all IT operations comply with

GDPR, cybersecurity best practices, and data governance standards

. Oversee SSL certificate governance and cybersecurity training for employees.

What You'll Bring:

IT management, with a track record of leading teams and delivering IT solutions. Strong

technical expertise in Microsoft 365, Azure, SaaS, PaaS, cloud technologies, AI, automation, and Power BI

. Experience implementing and optimizing

IT security frameworks, compliance standards, and IT governance

. Proven ability to

manage IT budgets, vendor relationships, and procurement strategies

. Expertise in

process improvement, digital transformation, and IT operations optimization

.

If you're ready to drive innovation and

lead IT excellence at ICP

, apply today and

bring the confidence to ICP!