Job Description

Company Description
Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.
Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

The Role
As part of our digital transformation journey we are seeking a proactive and detail-oriented NetSuite Administrator to join our Finance Systems team. This role will be central to supporting and evolving how we manage system-related finance requests, improve operational processes, and support users across the business. You'll be responsible for day-to-day administration of NetSuite, triaging finance system support requests, and working closely with internal teams to enhance our finance systems environment.
This is a fantastic opportunity for someone who thrives in a collaborative, fast-paced environment and enjoys both the technical and operational sides of systems management.
Principal Accountabilities

• Support Request Management:

o Own and manage the finance systems support inbox.
o Triage and prioritise incoming system requests efficiently and accurately.
o Implement and maintain a service level agreement (SLA) for communication and resolution of user requests.

• Systems Administration:

o Perform day-to-day NetSuite administrative tasks, including new user set-up, access controls, and resolution of system blockages or issues.
o Monitor system performance and address access or functionality issues in a timely manner.

• Process & Tooling Development:

o Collaborate with the finance systems team to design and implement an in-house ticketing solution for managing non-Anaplan-related system requests.
o Ensure new tooling is scalable, user-friendly, and supports effective triaging and tracking of requests.

• Governance & Change Management:

o Prepare agendas, documentation, and reports for a newly formed Finance Systems Change Committee.
o Coordinate and support the committee's meetings (every 2-4 weeks), helping to prioritise and align on requests to be actioned during each period.
Qualifications
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world's leading and most trusted price reporting, events, and intelligence service for the markets we serve. We're proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Required:

Previous experience administering NetSuite in a business environment.
Strong organisational and communication skills, with the ability to manage multiple tasks and priorities.
Familiarity with request triage processes, SLAs, and user support models.
Comfortable with documentation, stakeholder engagement, and working in cross-functional teams.
High attention to detail and strong follow-through on tasks.

• Preferred/Nice to Have:

Experience supporting finance or ERP systems in a corporate environment.
Familiarity with ticketing systems or workflow tools (e.g., Jira, Zendesk, ServiceNow).
Understanding of finance processes such as month-end close, reporting, or financial controls.
Experience supporting or working with change advisory boards or governance committees.
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.
Additional Information
Our Values
Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values.
Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers' experience and our business performance

• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done

• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency

• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.

• CUSTOMER CENTRIC. We are customer-centric in all that we do

• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You've read a little about us - now it's over to you!
If you like what you've read so far and think you can see yourself as a Fastmarkets person, it's time to fill in your application form. This form is an important part of the selection process: it's used to determine whether or not you'll be chosen to have an interview and acts as a basis for the questions we'll ask you on the day.
It's vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you're great.