Job Description

Intermediary Monitoring and Administration Co-ordinator

The starting salary is 31,000 rising to 34,500 on successful completion of probation.

The role is full time (37 hours per week) and is based in our office on Blackbrook Business Park in Taunton, TA1 2PE. Suitable candidates must live within a commutable distance to our office in Taunton (we recommend within 15 miles).

About WPA

WPA is a private healthcare provider with over 100 years' experience in treating our customers the way in which we would wish to be treated. We have won many awards for the levels of service we give.

As a non-for-profit organisation, it's not only our customers we look after, but our amazing workforce who are the key to our success.

You'll feel proud to work for WPA due to our inclusive culture, career progression and generous benefits.

Benefits

We offer an attractive starting salary alongside our annual non-contractual bonus. Your health and wellbeing is very important to us and you will have access to our private medical insurance cover, a WPA cash plan and private remote GP services. Other benefits include purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice.

Social events are fun and frequent, including BBQs on the patio, annual parties, team building and sporting events.

About the role

The purpose of this role is to support all WPA registered intermediaries in a variety of areas including first line monitoring with associated reporting, record keeping, identifying risks and trending of training needs. The role also involves providing telephone and written support through high-quality and effective administration. Duties include but are not limited to;

Responsible for co-ordinating and performing first line checks on WPA's registered intermediaries; Providing effective administration, monitoring and record-keeping for WPA intermediaries; Deals with intermediary complaints, assisting the Customer Resolution Team to ensure they are fully investigated, responded to and logged accordingly; Works closely with our Business Development managers to update on identified risks or gaps in knowledge and necessary corrective and preventative actions; Responsible for collating review files for each intermediary who is flagged as higher risk providing evidence of adherence with regulatory requirements; Responsible for ensuring all record-keeping in conjunction with first line checks are kept up-to-date and accurate; Provides management information on results which are accurate and relevant; Identifies any areas of risk or concern, using the intermediary dashboard, meeting and visit notes together with any other relevant information; Delivers presentations on key findings and results with key stakeholders as required; Dealing with telephone calls and emails and carrying out the necessary follow up.

About you

The role requires excellent time management and organisation skills. You will have excellent verbal and written skills and be able to build rapport and positive relationships with intermediaries and colleagues at all levels. You will be self-motivated with excellent attention to detail, having the ability to manage time and prioritise correctly to meet appropriate deadlines and targets. You will need to have a positive attitude, be passionate and enthusiastic.

Application support

If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.

We are all different, be yourself and thrive

WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences is what makes our team stronger.

Closing date:

This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.

We aim to keep you informed on the progress of your application, however if you have applied previously and been unsuccessful, you may not receive a response.

Job Types: Full-time, Permanent

Pay: From 31,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount
Ability to commute/relocate:

Taunton: reliably commute or plan to relocate before starting work (required)
Work Location: In person