Job Description

Desk Based Account Manager

(Permanent, Full Time 38.75 hours)

Location:

Rugby, Warwickshire, CV21 1RD

Your new Company:

Hafele is an internationally trusted manufacturer and distributor of innovative furniture fittings, accessories, hardware and ironmongery. Celebrating 40 years in the UK, with its international heritage dating back to 1923, Hafele has a wealth of experience and expert knowledge. We are a truly global market leader situated across 150 countries, with a growing turnover in excess of EUR2bn.

Your new role:

The role of Desk Based Account Manager will provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability. Through effective planning, time management and the execution of professional sales techniques, deliver sales growth and profitability targets in line with the key objectives of the business across all strategic product, channel, and market strategies.

The key responsibilities for the role include:

Meet agreed sales targets and timelines.

Understand and apply our internal sales approach to build strong, lasting customer relationships that benefit both Hafele and our clients

Use digital tools to confidently present, promote, and sell products and services to new and existing customers.

Assess customer needs and explain how our products can meet them, highlighting value and benefits.

Build and maintain strong, positive business relationships with customers.

Connect with customer leads using digital communication methods.

Handle customer issues and complaints quickly and professionally to ensure satisfaction.

Work closely with team members and other departments to support sales efforts.

Monitor your area and market activity, track sales, and report on progress.

Share insights with management on customer needs, challenges, competition, and opportunities for new products or services.

Stay up to date with industry trends and best practices.

Take feedback onboard and keep improving your approach.

What you'll need to succeed:

To be successful in this position you will:

Strong knowledge of Microsoft Office tools.

Experience with CRM systems.

A motivated, goal-oriented mindset with a history of achieving sales results.

Excellent communication, sales, and negotiation skills.

Great time management, organization, and ability to prioritize tasks.

Confidence in delivering presentations tailored to your audience via digital platforms.

Strong relationship-building skills, along with energy, initiative, and enthusiasm.

Solid reporting and analytical abilities.

What you'll get in return:

Annual Salary and Commission - Basic 28,500, OTE 30,964

Bonus Scheme

Company pension

Life Insurance

Holiday of 31 days, increasing to 36 days total with our length of service programme, inclusive of bank holidays

Healthcare Cashplan scheme: access to money back on dental, optical, consultation, therapy treatments, wellbeing treatments, hospital treatment insurance, Employee Assistance Programme

Extras including: Company events, Cycle to work scheme, Employee discount, On-site parking, Referral programme, Wellness programme, Paid volunteering days

This is an exciting role where you will have the opportunity to make a positive impact right from the start. It is full time, permanent, core hours of work are 8:45am to 5:30pm, Monday to Friday. A job profile is available on request. Please send your CV and covering letter to the Human Resource Department.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities.

Should we receive a sufficient volume of suitable applicants prior to the stated close date we reserve the right to close the advert early. In light of this please ensure your application is submitted as soon as possible.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,500.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 0207