Job Description

Our customers need you!

Do you enjoy working with people? Do you get a buzz off providing an excellent level of customer service? Why not join our internal sales team, working as an Internal Account Manager at our Blandford site- apply now!

Suitable candidates may have carried job titles such as: Customer Service Representative, Customer Service Co-Ordinator.

Key Areas of Responsibility

Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence Receive and action communications from customers and other departments, whether relating to CSE's own customer portfolio or not. Where appropriate, proactively inform colleagues and/or customers of developments Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt Work independently and seek guidance from Manager, Supervisor, and other departments when necessary Effectively manage all relevant customer stock levels and alert the External Account Manager, Customer Services Manager and Finance Controller to any potential non-recoverable stock write-off costs Record thoroughly all aspects of orders (and amendments) being placed and entered, both on Labeltraxx and Siteline and within customers purchase orders Where appropriate, ensure that customer orders are entered and conform to commercial standards as dictated by the relevant customer price agreement and to alert the Customer Services Manager and Technical Manager where customer demands deviate from these pricing agreements and/or prevent orders being produced as costed Understand the operational model and constraints to ensure effective control and delivery of new products, responsible for processing incoming new artwork and managing redesigns and other launch activity Ensure that all housekeeping functions are maintained effectively, and related periodic tasks are completed on time Provide cover for the answering of incoming phone calls within 4 rings Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually Ensure work areas are kept clean and tidy and maintain a personal appearance that is both smart and professional

Key Requirements

Professional customer service skills, promoting Amberley & Coveris with professionalism and pride at all times Excellent communicator - written and verbal - always Well organized, paying close attention to detail, ability to prioritise, remaining calm under pressure Friendly, approachable, flexible and a team player Able to work independently seeking guidance where appropriate Proactive, positive, enthusiastic - demonstrates 'can do' attitude Confident Smart appearance

Selection

Should you feel that your skills and experience match the specification, please submit your covering letter and CV along with your salary expectations to our team. Due to the volume of applications, we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days after the closing date, then please assume that your application has not been successful.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking
Work Location: In person