Job Description

Internal Account Manager

Office based, Crewe

About James Walker

A private owned global manufacturing organization, supplying a vast range of high performance fluid sealing products and associated knowledge-based services to virtually every industry sector. With state-of-the-art skills in materials technology, particularly relating to elastomers, polymers, composites and engineering plastics plus extensive expertise in precision machining of exotic alloys for metallic seals, and tension control fasteners for bolted joints.

Your Role

Responsible for the management of internal customer accounts for a number of major accounts, serving as the first point of contact, providing a friendly and efficient service that meets and aims to exceed customer expectations, and ultimately driving customer loyalty. Supporting the External Sales team to grow major accounts to meet Company targets and objectives.

Key Responsibilities

Producing timely quotations, capturing data for follow up and lost order analysis Completing all associated documentation in relation to the quote or order management and contract review in line with Company procedures Providing support to the External Sales team, assisting in managing major accounts Develop and maintain strong relationships with customers Identify quality documentation requirements Assist in identifying and developing new opportunities to meet Company targets Assist in resolving customer issues Reporting key data to Team Manager and External Sales Representative Progressing open quotation and orders in a timely manner, following Company procedures and KPI's targets Troubleshooting and all round monitoring of account performance Proactively liaise between appropriate departments and manufacturing sites in anticipation or response to customers queries Follow the MyCase procedure for product returns Assist with customer meetings and visits where required

About you

Essential Experience

Working in a proactive 'Outbound' customer contact environment which involves taking the lead and using initiative to develop and establish customer relations Strong Customer Service /Account Management background Ability to influence and negotiate

Preferred Experience

Use of Oracle Experience of Account Management with Manufacturing or Engineering business to business Industry

Essential Qualifications

GCSE educated including Maths and English or equivalent

Preferred Qualifications

NVQ in Customer Service Engineering qualification
Job Types: Full-time, Permanent

Work Location: In person