Job Description

Location:

Falkirk (Head Office)

Salary:

Competitive

Employer:

Diamond Industrial Supplies

Contract:

Full-time, permanent

About Diamond

Diamond is one of Scotland's fastest-growing distributors of PPE, workwear, fasteners, engineering consumables and tools.
We supply major industrial, manufacturing, construction and energy businesses across the Central Belt, and we've grown more than 50% year-on-year.

As we continue expanding our sales team, we are looking for an

Internal Account Manager

to support our field sales reps, develop customers, manage quotations, and keep our fast-paced operation running smoothly.

This is a key commercial role at the heart of the business.

The Role

As an Internal Account Manager, you will be responsible for:

Managing and growing a portfolio of existing customer accounts Handling inbound enquiries, quotes and orders Proactively following up on quotations to secure business Cross-selling and identifying new product opportunities Working closely with External Sales Reps to support their territories Keeping CRM and pricing information up to date Maintaining excellent customer relationships and service levels Helping onboard new customers and ensuring smooth order flow Liaising with suppliers to source products and check availability
Your mission:

Keep customers happy, grow their spend, and support the sales team to win more business.

Who We're Looking For

Essential:

Experience in a customer service, sales support or internal sales role Confident communicator (phone and email) Highly organised with strong attention to detail Ability to manage multiple tasks and priorities Comfortable following processes and using systems (CRM/ERP) Positive attitude and strong team player

Desirable:

Experience in industrial supplies, PPE, workwear, tools, engineering supply or distribution Knowledge of Business Central or other ERP systems Previous Internal Sales / Account Management experience Ability to work closely with field reps in a fast-moving commercial environment

Personality Fit:

Proactive Commercial mindset Friendly and calm under pressure Solution-focused Reliable and process-driven
We are

not

looking for someone who merely "takes orders."
We want someone who builds relationships and takes ownership of their accounts.

What You'll Get

Competitive salary Full training on products, systems and customer accounts Supportive working environment with a strong culture Real career progression as the company expands Chance to play a key role in a fast-growing Scottish business Working in a modern, people-first organisation
Job Type: Full-time

Pay: 25,000.00-27,500.00 per year

Work Location: In person