Job Description

The Opportunity

We have an exciting opportunity for an Internal Account Manager to join our office team based in Pewsey.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

Top 50 Fastest Growing Companies in the Midlands*
Sunday Times Track 100 Fastest Profit Growth in the UK*
Packaging Company of the Year(2023)
Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of 169m in 2024.

About the Team

As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer-first mindset.

The role of Internal Account Manager:

In this role, you will be responsible for the following key areas:

Managing customer accounts and building strong client relationships as well as looking for new business opportunities. Supporting the full business cycle, from enquiry through to delivery i.e. processing orders for the manufacturing team, including processing sales orders, preparing paperwork, allocating stock and other administration around the office Reach out to potential customers to generate enquiries, leads and adding to their own portfolio of companies. Ensuring a seamless customer experience in a fast-paced, commercial environment

Key Skills and Essential Experience:

Essential requirements for the role:

2 year's experience in a Customer Service/Account Management role Competent user of Microsoft Office functions Educated to A-Level Standard (or equivalent) Demonstrate strong mathematics and numeracy
The successful candidate will also have the following key skills:

Be outgoing, positive and have excellent communication skills, particularly on the telephone Be a strong and accurate administrator Be commercially minded Be a flexible and supportive member of the team Manage a healthy workload and maintain focus and organisation Be able to understand and effectively follow company process and procedure Have a track record of customer service success and a desire to improve the customer experience Show a desire to learn about new and existing products

What you'll get:

A competitive salary Standard working hours: 8:00am to 5:00pm, Monday to Friday 22 days' annual leave, increasing by one day per year (up to 25), with the option to buy/sell up to 3 days After 6 months: life insurance, company pension scheme, cycle to work scheme, optional private healthcare scheme Eligibility to become a shareholder in the business after 6 months
Job Type: Full-time

Ability to commute/relocate:

Pewsey SN9: reliably commute or plan to relocate before starting work (preferred)
Experience:

Upselling: 2 years (required) Customer service: 2 years (required) Office: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person