Job Description

The Opportunity

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in Sittingbourne. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2ndlargest packaging distributor in the UK. In the past year Kite has been awarded 'Top 50 Fastest Growing Companies in the Midlands' and 'The Sunday Times Track 100 Fastest Profit Growth in the UK'.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our 'people'. Turnover in 2023 was 168m and our growth continues to accelerate.

The role involves being actively involved in all aspects of the business, having a real impact on the efficiency and profitability of the operation, while maintaining customer and internal relations. The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability.

As well as assisting with the day to day running of the business, the role will also include:

Creating and implementing new processes Creating and maintaining sales, stock and customer reports Preparing and managing large customer tenders

Key Skills and Essential Experience:

Essential requirements for the role:

2 years experience in a B2B Customer Service role Ability to identify and solve problems Ability to self-manage and plan effectively Competent user of Microsoft Office functions, especially Excel Educated to A-Level (or equivalent)
The successful candidate will also have the following key skills:

Be outgoing, positive and have excellent communication skills, particularly on the telephone Be a strong and accurate administrator Have a track record of customer service success and a desire to improve the customer experience Be commercially minded Manage a healthy workload and maintain focus and organisation Be able to understand and effectively follow company process and procedure

What you'll get:

Excellent competitive salary including bonus package Good work - life balance. 8:00am to 5:00pm Monday to Friday 22 days holiday per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme The option to become a shareholder in the business after 6 months employment
Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension On-site parking Referral programme
Schedule:

Day shift Monday to Friday No weekends
Education:

A-Level or equivalent (required)
Experience:

B2B: 2 years (required) Microsoft Office: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: IAM Sittingbourne