Job Description

Location Skipton (United Kingdom)



We are seeking a motivated and results-driven Internal Account Manager to join our sales team in this new role. The successful candidate will play a key role in supporting and managing relationships with existing clients, third party hauliers and the external sales team from within the office, focusing on customer retention, account growth, and providing day-to-day service and support.


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Benefits:

Competitive base salary with commission/bonus structure Ongoing training and development Opportunities for career progression Healthcare scheme (Medicash) / pension scheme / 25 days holiday Free on site parking

What are you going to do

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Coordinate with other departments such as external sales, production, logistics, customer service and hauliers to ensure timely delivery and customer satisfaction. Manage a portfolio of existing customer accounts, acting as the main point of contact for all enquiries, orders, and support. Build strong, long-term relationships with clients through regular communication via phone, email, and virtual meetings. Process sales orders. Support the external team with quotations, and follow up on outstanding proposals. Identify opportunities to upsell or cross-sell additional products and services, working closely with the external sales team. Monitor account performance, resolve issues quickly, and ensure customers' needs are met with a high level of professionalism. Maintain accurate customer records and activity logs using CRM software. Provide regular updates and to sales and management teams on account status, feedback, and potential risks.

Our expectations

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Excellent verbal and written communication skills Strong organisational and multitasking abilities Customer-focused with a proactive and solution-oriented approach Comfortable working in a fast-paced, team-driven environment Good knowledge of CRM systems and Microsoft Office Suite Commercial awareness and ability to identify new opportunities
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Person Specification

Proven experience in a customer service sales role (preferably B2B). Excellent communication, negotiation, and interpersonal skills. Self-motivated with a strong drive to meet and exceed targets. Proficient in Microsoft Office, CRM systems (e.g., ACT, Salesforce) and a good working knowledge of Sage. Ability to multitask, prioritise workload, and stay organised under pressure. Team player with a proactive approach and positive attitude.
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Preferred Qualifications:

Experience in B2B manufacturing. Background in customer service, telesales account management or supplier management is an advantage. A-levels, college diploma, or equivalent (a business, customer service or sales-related qualification is a plus)

The job description is not exhaustive. From time to time you may be required to perform other duties and responsibilities which are not included in the above description: but are within you capabilities and where necessary training will be given.

Our offer

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As an Internal Account Manager at Solidus, we offer you a challenging position within a dynamic and ambitious international organization that is constantly changing. We offer you an attractive benefits package. And last but not least, a pleasant working environment in which you work together with enthusiastic and driven colleagues. The organization has a very flat hierarchies and short decision-making paths, you will have direct communication with UKBU and sales directors, BU managers, Vendors & Suppliers, Operational & Commercial Supply Chain Colleagues - all levels and Colleagues across the UK business unit as required on a project by project basis.

Solidus

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We are Solidus. Involved with our environment since 1870. With pride in our history, we make circular packaging and sustainable solid board solutions for customers all over the world. In the past from straw, now from recycled paper. Here you get the possibilities. To learn, to develop, to make a difference. We do this with 1400 colleagues throughout Europe. With the passion for technology and driven by progress. Together we contribute to less waste and a cleaner world. An international player and still always close by. Full of innovation, full of new ideas, full of opportunities for everyone. So whatever your talent or ambition is, grow the way you want. Let's grow together!


Curious about more Solidus? View our new website and company video.

Interested?

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Does the position appeal to you and do you want to contribute to the success of Solidus? Then we would like to hear from you. To apply please contact our recruiter Laura Dyson, mobile number: 07958222577 or send a cover letter and CV to laura.dyson@solidus.com

STRICTLY NO AGENCIES PLEASE