Job Description

Internal Customer Support

Hours

Monday - Friday | 8:30 - 17:00 (can be flexible on hours to suit the correct person)

Job Purpose

To work in the customer service department supporting the Key Account Managers with quotes and enquires as well as inputting orders correctly on our internal processing system. We sell a very extensive range of products so the ideal person would have a good memory and excellent attention to detail.

Working closely with the sales team to deliver outstanding customer service and help achieve the company's strategic growth objectives for customers.

Main Responsibilities

Proactively speak on the phone to existing and potential customers with the intention of increasing customer relations and spend. Input orders onto our internal order system. Answer customer enquiries and sort out queries. Contribute to the shaping and delivery of corporate strategy to achieve organisational objectives. Liaise with and understand all departments within the business.

Be a role model for the company values and behaviour's both internally and externally.

To be accessible and open to staff.

Responsibilities also include

Make appointments for the external sales executives with existing customers Follow up appointments and quotations. Speak with suppliers when needed. To carry out any other reasonable duties associated with the role at the request of the Customer Services Manager or other suitable official.

Knowledge/skills

Good attention to detail Competent with computer work and Microsoft packages Proactive mindset and willing to create your own activities Having worked in a similar role would be good but not restrictive Full training will be provided Knowledge of local geographical area would be useful but not restrictive

Core Values

Respect

Teamwork

Determination

Integrity

Job Type: Full-time

Pay: 24,700.00-26,000.00 per year

Benefits:

On-site parking
Education:

A-Level or equivalent (preferred)
Experience:

Telephony: 2 years (required) CRM software: 2 years (required)
Work Location: In person