Job Description

Job Title:

Internal Account Co-Ordinator

Reports to:

Commercial Manager

Job Type:

Full-Time (Mon-Fri)

Location:

High Wycombe, UK

Company Overview:

We are a leading cold chain solutions packaging company specializing in high-quality, temperature-controlled packaging solutions for the food, pet, and pharmaceutical industries. Our speciality is the unique manufacturing capabilities of liquid filled ice packs. Our commitment is to provide innovative and reliable solutions to our customers, ensuring the integrity of their products throughout the supply chain.

Job Overview:

This position requires a proactive individual with a passion for customer service, process improvement, and a keen eye for detail. The Internal Account Co-ordinator will be responsible for processing sales orders, handling customer enquiries, forecasting sales, and offer strategic suggestions for improving customer retention levels and operational efficiency, working closely and in unison, with the Senior Internal Account Manager and the Commercial Manager.

Key Responsibilities:

Customer Service Excellence:

Provide exceptional customer service by handling enquiries, resolving issues, and ensuring customer satisfaction.

Act as the primary point of contact for your dedicated allocated accounts.

Establish and maintain relationships with key customer stakeholders and decision-makers within your dedicated accounts.

Taking telephone enquiries and promoting the company's range of products

Quoting & liaising with new, prospective and current customers

Taking orders and dealing with associated paperwork

Taking credit card payments & processing.

Completion/actioning of website orders

Chasing customers for order confirmation/acknowledgement paperwork

Handling customer/supplier related queries using initiative and problem-solving skills

Maintenance of customer records and updating systems (SAGE & CRM)

Arranging & liaising with external Transport/Logistics providers where required

Sales Order Processing:

Accurately process sales orders and ensure timely and efficient order fulfilment within the team

Coordinate with the logistics team to ensure smooth delivery of products to customers.

Sales Forecasting:

Collaborate with the Senior Internal Account Manager, Commercial Manager and the external sales team, to forecast sales for your dedicated accounts.

Process Improvement:

Identify opportunities for improvement within your dedicated accounts, focusing on efficiency and effectiveness.

Suggest and implement process improvements, including logistical enhancements and internal communication strategies for the betterment of both the business and your allocated Accounts

Work closely with other departments to ensure a cohesive approach to customer service and operations.

Customer-Centric Initiatives:

Assist in suggesting, developing and implementing initiatives to enhance the overall customer experience.

Ensure the customer is at the centre of all decision-making processes, aiming for the best possible outcomes for the business and the customer.

Objectives:

Achieve or exceed sales targets and business growth objectives. Assist/help Improve customer satisfaction and retention rates (OTIFQ & Retention rate KPI's TBC) Work with the Senior Internal Account Manager and Commercial Manager to drive continual process improvements to increase operational efficiency and professionalism on behalf of the customer.

Professional Qualifications:

Proven experience in a customer service or internal sales role. SAGE 200 experience preferred, or SAGE50. Strong understanding of sales order processing and forecasting. Excellent communication and interpersonal skills. Demonstrated ability to lead and motivate a team. Strong analytical and problem-solving abilities. Proficiency in using CRM systems and other relevant software. Ability to work under pressure and handle challenging situations with positively.

Personal Qualities:

Experience in process improvement and project management preferred.

Knowledge of logistics and supply chain management an ideal.

Strong organizational skills and attention to detail.

Ability to adapt to a fast-paced and changing environment.

This role is for a self-starter with a passion for sales and customer service, with the required experience or the desire to learn quickly, with the belief that you have the right skills to drive our company forward and be part of an exceptional team.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension On-site parking
Application question(s):

Have You Previous Customer Service Experience in a 'Manufacturing' Environment?
Experience:

Sage 50/200 Accounting: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

High Wycombe HP12 3RS (preferred)
Work Location: In person

Application deadline: 31/08/2025
Reference ID: Internal Account Co-Ordinator
Expected start date: 01/10/2025