Job Description

Monarch is a leading distributor of water softeners in the UK, with a strong focus on delivering exceptional customer service and high-quality products.


We are currently looking for an enthusiastic and motivated Internal Sales Advisor to join our team.


In this role, you will play a key role in generating new sales leads and nurturing existing customer relationships. You will also be responsible for assisting customers with their sales inquiries, providing product information, and offering solutions to their water softener needs.


If you have a passion for sales, excellent communication skills, and a customer-focused mindset, we would love to hear from you.

This role is office based position, based in Diss.

Monday - Friday.

12 Month FTC

Responsibilities:

+ - Generate and qualify leads for the sales team. - Nurture relationships with existing customers to maximize sales opportunities.
- Provide information about our products and services to customers and explain their benefits.
- Identify customer needs and offer suitable water softener solutions.
- Work closely with the sales team to achieve sales targets and objectives.
- Maintain accurate records of customer interactions and sales activities.
- Assist customers with their sales inquiries via phone, email, and online chat.
- Stay up-to-date with product knowledge and industry trends.
- Deliver exceptional customer service at all times.

Requirements

+ - Proven work experience in sales, preferably in a customer service role. - Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to understand customer needs and recommend suitable solutions.
- Self-motivated and target-driven.
- Ability to work well in a team.
- Knowledge of water softeners or plumbing industry is a plus.
- Proficient in using CRM software.
- Positive attitude and willingness to learn.
- Ability to multitask and prioritize tasks effectively.


If you are passionate about sales and providing exceptional customer service, we would love to hear from you.

Benefits

25 days holiday + bank holidays Ongoing training Tiered structure allowing progression and future career paths. Working as part of a high performing successful team Employee discounts and staff incentives Company pension Free parking On-site parking

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future. Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we've developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world. + #1 eco-friendly and sustainable provider of premium drinking water + 15 B fewer plastic bottles used globally each year thanks to Culligan products
+ 1440 single-serve bottles saved annually from each new bottle-free cooler
+ 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
+ 72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems